Serve as the initial point of contact for all IT-related requests and inquiries from Remoters.
Provide assistance for any application challenges users may be facing.
Troubleshoot and resolve hardware issues for laptops (primarily Apple), displays and peripherals.
Create and maintain detailed documentation of common troubleshooting procedures, processes, and technical solutions.
Observe and contribute to the development of current IT processes and policies.
Work closely with the IT Engineering team members and openly communicate on any issues encountered or active contribution to projects.
Collaborate with various teams across the organization to ensure they have the necessary tools for their role, while maintaining the security of Remote and our customers.

Requirements

Excellent problem-solving skills and a passion for helping end-users.
Experience in providing technical support with an understanding of macOS environment.
Experience in managing user accounts and access with SaaS applications like Okta and Google Workspace.
Ability to efficiently and creatively find solutions to problems, utilizing available resources effectively.
Thrive in an environment that values individual accountability and is unafraid of challenges that may come with ambiguity.
Excited to learn how and why things work, and approach every problem from first principles.
Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience.
Experience in remote work environments is highly valued.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingtechnical supportmacOSuser account managementSaaS applicationsOktaGoogle Workspacedocumentationhardware support

Soft Skills

problem-solvingcommunicationcreativityaccountabilityadaptabilitycollaborationcustomer servicelearning mindset