Remote People

Customer Support

• Act as the first point of contact for technical issues; handle incident triage, account access, and basic troubleshooting across desktops, laptops, mobile devices, and peripherals.
• Assist users via walk-ins, phone, email, and the ServiceNow platform; provide dedicated VIP support.
• Set up and configure devices (IMAC); resolve issues with Windows, macOS, Office 365, VPN, and connectivity.
• Maintain accurate ticket records, solutions, and process documentation.
• Ensure conference rooms and A/V systems are operational and provide quick technical support during meetings.
• Escalate complex issues to remote support teams and follow through on resolutions; meet established SLAs for response and resolution times.
• Partner with IT teams to improve automation, self-service options, and the overall user experience.

Desktop Support Specialist

Sales

• Shape and execute the go-to-market plan for North America, focusing on new strategic business opportunities.
• Lead complex sales cycles with senior stakeholders, from first conversation through to signed contract.
• Act as a trusted advisor, understanding clients’ transformation goals and aligning them with tailored technology solutions.
• Partner with internal experts across product, marketing, and delivery to ensure long-term value for clients.
• Represent the business at key industry events and establish a strong network across the market.
• High-impact individual contributor role with ownership of new market opportunities and closing large-scale enterprise deals.

Senior Sales Director – FinTech Trading Platform

Growth Marketing

• Lead and design the full-funnel Growth Playbook: acquisition, activation, retention, expansion.
• Own Demand Generation: scale paid channels (search, social, display), SEO, content, and partnerships.
• Partner with Product to craft self-serve onboarding flows, viral referral loops, and in‑app upsell journeys (PLG).
• Track CAC, LTV, MRR, funnels; run A/B tests and experiment to identify growth levers.
• Hire, mentor, and build a growth team including growth marketers, paid media experts, content pros, and partnership managers.
• Scale traffic, trials, and revenue globally for an AI-powered B2B SaaS unicorn.

Desktop Support Specialist

Senior Sales Director – FinTech Trading Platform

Head of Growth, PLG, B2B SaaS