Remote Choice

1st Line IT Support Technician – MSP Environment

Remote Choice

full-time

Posted on:

Location Type: Remote

Location: South Africa

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Tech Stack

CloudDNSERPFirewallsMacOSVoIP

About the role

  • Provide technical support to a varied client base across multiple IT environments
  • Troubleshoot and resolve issues relating to desktops, servers, cloud platforms, and networks
  • Assist with ongoing maintenance of client infrastructure, including updates, monitoring, and hardware checks
  • Handle inbound and outbound calls in a professional and customer-focused manner
  • Respond to support tickets in line with agreed SLAs
  • Communicate clearly with clients via phone and email
  • Accurately log time, notes, and resolutions within a ticketing system
  • Maintain technical documentation and CRM records

Requirements

  • Strong work ethic with a genuine desire to learn and develop
  • Excellent customer service and communication skills (written and verbal)
  • Well-organised with strong attention to detail
  • Solid knowledge of desktop operating systems (Windows 10/11 and macOS)
  • Fundamental understanding of Windows Server environments
  • Experience with:
  • ○ Active Directory
  • ○ DNS & DHCP
  • ○ File permissions and Group Policy
  • Strong experience with Microsoft 365, including:
  • ○ Exchange Online
  • ○ User and licence management
  • ○ Microsoft Teams administration
  • ○ SharePoint
  • Practical networking knowledge (IP, LAN/WAN, Wi-Fi, VPN)
  • Experience configuring and supporting firewalls and routers
  • Good understanding of IT security concepts and tools, including:
  • ○ EDR/MDR
  • ○ DNS filtering
  • ○ Email security
  • Experience supporting telephony solutions (SIP, VoIP, hosted PBX)
  • Confident with Microsoft Office and common business applications
  • Familiarity with line-of-business software (e.g. accounting or ERP systems)
Benefits
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
desktop operating systemsWindows 10Windows 11macOSWindows ServerActive DirectoryDNSDHCPMicrosoft 365networking
Soft skills
customer servicecommunication skillsattention to detailstrong work ethicdesire to learnorganizational skills