Senior Consultant, Client Success
Anaqua
Enterprise Customer Success Manager, Nursing Health Education
RELX
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Kentucky, Maine, New Mexico, Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Working closely with administrators, faculty, and students of our partnership accounts to learn and discover their needs/goals
- Translating the needs/goals of key stakeholders into a Customer Success plan
- Organizing, documenting, and refining customer data throughout the partnership
- Managing and taking point on issues, as the customer advocate
- Using teaching skills that support customer onboarding plans
- Conducting training with elevated customer product value driven conversations
- Providing customer with high-level service and develops innovative solutions to meet customers' business needs
Requirements
- Possess prior customer success experience
- Be organized with exceptional time management skills and professional agility
- Have relational intelligence and strategic thinking ability
- Be a team player with a demonstrated high level of collaboration
- Have a strategic problem-solving mindset
- Be able to effectively prioritize tasks and see them through to completion
- Demonstrate proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word)
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success experiencecustomer onboardingtrainingstrategic problem-solvingdata organizationcustomer advocacy
Soft skills
time managementprofessional agilityrelational intelligencestrategic thinkingcollaborationprioritizationcommunication
