Senior Consultant, Client Success
Anaqua
Director of Customer Success
Cresta
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Build, mentor, and lead a world-class Customer Success team.
- Act as a trusted advisor for customers, cultivating deep and strategic partnerships at all levels.
- Continuously analyze and refine the customer lifecycle.
- Own customer retention and expansion outcomes.
- Define, monitor, and report on key success metrics.
- Leverage data and analytics to inform strategies and improve processes.
- Partner with Sales, Marketing, Product, and Engineering for a seamless customer-centric experience.
- Serve as the internal advocate for customers, championing their feedback.
Requirements
- Proven experience as a Director of Customer Success (or equivalent senior leadership role) in a fast-paced technology or SaaS environment.
- Demonstrated ownership of customer outcome metrics such as Gross Renewal Rates (GRR) and Net Dollar Retention (NDR).
- Track record of building, leading, and scaling high-performing Customer Success teams.
- Strong understanding of customer success best practices, playbooks, and methodologies.
- Exceptional communication and interpersonal skills, with the ability to influence and build trust with executives, customers, and internal stakeholders.
- Analytical and data-driven mindset with the ability to translate insights into strategy and execution.
- Thrives in a fast-paced, high-growth environment with the ability to adapt and drive clarity in dynamic situations.
Benefits
- Competitive, location-based pay
- Comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success metricsGross Renewal Rates (GRR)Net Dollar Retention (NDR)data analysiscustomer lifecycle managementcustomer success methodologiesplaybooksstrategic partnershipsprocess improvementperformance metrics
Soft skills
leadershipmentoringcommunicationinterpersonal skillsinfluencetrust buildingadaptabilityanalytical mindsetstrategic thinkingproblem-solving
