Customer Engagement Manager
RELX
ReactSQL
Associate Customer Engagement Manager
RELX
full-time
Posted on:
Location Type: Office
Location: Alpharetta • Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $70,200 - $117,100 per year
Job Level
JuniorMid-Level
Tech Stack
ReactSQL
About the role
- Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
- Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
- Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance
- Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
- Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
- Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
- Leading regular configuration, optimization, training and delivery projects
- Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
- Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.
Requirements
- Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects
- Have exceptional technical or analytical experience,; confident working with APIs, SQL etc
- Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
- Have problem-solving and investigative skills with high attention to detail
- Able to handle multiple streams of work simultaneously
- Able to react well to rapidly changing requirements with a positive attitude
- Able to meet deadlines while delivering an exceptional customer experience
- Having experience working in the financial crime & fraud sector is beneficial, however not essential
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APIsSQLdata analysiscustomer engagementtechnical project managementconfigurationoptimizationtrainingstrategic roadmap developmentperformance tracking
Soft skills
customer relationship skillsclient-first approachproblem-solvinginvestigative skillsattention to detailmultitaskingadaptabilitypositive attitudedeadline managementcollaboration