Customer Engagement Manager
RELX
ReactSQL
Associate Customer Engagement Manager
RELX
full-time
Posted on:
Location Type: Office
Location: Alpharetta • Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $70,200 - $117,100 per year
Job Level
JuniorMid-Level
Tech Stack
ReactSQL
About the role
- Support the ongoing management and optimization of existing RiskNarrative customers
- Coordinate and deliver technical and operational activity across Sales, Product Management, Software Engineering, Professional Services and Support
- Manage a portfolio of customers and ensure all strategic engagement services deliverables are met
- Be an expert in RiskNarrative product suite and bespoke customer use cases to provide insight and guidance
- Identify areas for optimisation through regular reviews, analyse data to drive insights, and present findings to customers
- Work collaboratively with customers to understand business needs and ensure configured solutions meet objectives
- Define, build and deliver strategic roadmaps to meet business goals, working closely with Account Management
- Lead configuration, optimization, training and delivery projects
- Collaborate with cross-functional teams to represent customer needs and develop solutions
- Deliver regular strategic service reviews regarding performance and tracking against objectives to customers and stakeholders
Requirements
- Experience in a similar role (customer engagement / success / SaaS platforms) and managing technical projects
- Exceptional technical or analytical experience; confident working with APIs, SQL etc
- Expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
- Problem-solving and investigative skills with high attention to detail
- Able to handle multiple streams of work simultaneously
- Able to react well to rapidly changing requirements with a positive attitude
- Able to meet deadlines while delivering an exceptional customer experience
- Experience working in the financial crime & fraud sector is beneficial but not essential
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Annual Paid Time Off plus up to two days paid leave for Employee Resource Groups and volunteering
- Eligible for an annual incentive bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APIsSQLdata analysistechnical project managementcustomer engagementSaaS platformsconfigurationoptimizationtraining deliverystrategic roadmap development
Soft skills
customer relationship skillsclient-first approachproblem-solvinginvestigative skillsattention to detailmultitaskingadaptabilitypositive attitudedeadline managementcollaboration