Associate Customer Engagement Manager
RELX
ReactSQL
Customer Engagement Manager
RELX
full-time
Posted on:
Location Type: Office
Location: Alpharetta • Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $84,900 - $141,600 per year
Job Level
Mid-LevelSenior
Tech Stack
ReactSQL
About the role
- Support ongoing management and optimization of existing RiskNarrative customers to maximize value and ROI
- Coordinate and deliver technical and operational activity across Sales, Product Management, Software Engineering, Professional Services and Support
- Manage a portfolio of customers and ensure strategic engagement services deliverables are met
- Serve as an expert in RiskNarrative product suite and bespoke customer use cases to provide insight and guidance
- Identify platform optimization opportunities through regular reviews and data analysis and present findings to customers
- Collaborate with customers to understand business needs and ensure solutions meet objectives
- Define, build and deliver strategic roadmaps in coordination with Account Management
- Lead configuration, optimization, training and delivery projects and conduct regular strategic service reviews
Requirements
- Experience in a similar role (customer engagement / success / SaaS platforms), managing technical projects
- Exceptional technical or analytical experience; confident working with APIs and SQL
- Expert customer relationship skills and a client-first focused approach
- Problem-solving and investigative skills with high attention to detail
- Ability to handle multiple streams of work simultaneously and meet deadlines
- Able to react well to rapidly changing requirements with a positive attitude
- Experience in financial crime & fraud sector is beneficial but not essential
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Annual Paid Time Off plus up to two paid days for Employee Resource Groups and volunteering
- Eligible for an annual incentive bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APIsSQLdata analysistechnical project managementplatform optimizationconfigurationtrainingdelivery projects
Soft skills
customer relationship skillsclient-first approachproblem-solvinginvestigative skillsattention to detailmultitaskingadaptabilitypositive attitude