RELX

Senior Engagement Manager

RELX

full-time

Posted on:

Location Type: Remote

Location: AlabamaCaliforniaUnited States

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Salary

💰 $95,300 - $158,800 per year

Job Level

About the role

  • Collaborate with some of our largest clients to drive the adoption and utilization of the LexisNexis Dynamic Decision Platform, creating impactful business outcomes.
  • Lead the implementation of LexisNexis Risk Solutions, overseeing the entire lifecycle of projects and engagements.
  • Enhance client processes, boost efficiency, and protect customers from fraudulent activity by ensuring they have accurate insights into their customers’ behaviors.
  • Design and govern implementation projects, acting as the primary point of contact (POC) and managing all phases of client projects.
  • Work closely with Strategic Account Managers to explore opportunities for further integration of LexisNexis solutions into the clients’ operations.
  • Present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners, leveraging your expertise as a trusted advisor to maintain a pulse on the customer’s needs and objectives.

Requirements

  • Bachelor's degree in the information technology industry or 7+ years of experience in the fraud industry.
  • Must be able to travel up to 30% of the time.
  • Valid passport required.
  • Demonstrate and effectively use active listening skills to understand client needs.
  • Expert-level consultative skills with the ability to collaborate and to explore options.
  • Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
  • Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders, often through detailed reports and presentations.
  • Working and demonstratable proficiency in SQL.
  • Expert-level ability to use performance management to hire, train, and motivate employees, while committing to employee development.
  • Familiarity with fraud risks, controls, and mitigation strategies in the Insurance and/or Healthcare industry is preferred, including experience working with fraud-related data, processes, or investigations.
  • Expertise in project governance, client delivery, and managing complex implementation projects.
  • Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation.
  • Expert-level oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences.
  • Must be articulate within the language requirements.
  • Expert-level ability to deliver client presentations and performance analysis via the telephone and in-person to high-level clients and senior management.
  • Demonstratable PowerPoint (and similar tools) skills.
  • Working and demonstratable proficiency in Python a plus!
  • Fraud investigator certifications (or similar) a plus!
  • 7+ years client-facing experience preferred.
  • Working knowledge of SaaS and “big data” (e. g. Hadoop/Impala) solutions a plus!
  • Six Sigma or similar certifications a plus!
  • PMP or similar certification a plus!
  • Experience analyzing, identifying, or mitigating fraud within Insurance and/or Healthcare environments, with an understanding of industry regulations and risk models.
Benefits
  • Annual incentive bonus
  • Country specific benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLPythondata quality conceptsperformance managementproject governancefraud investigationKPI trackingresource allocationpresentation skillsreport writing
Soft Skills
active listeningconsultative skillscollaborationcommunicationorganizational skillsmultitaskingclient relationship managementproblem-solvingadaptabilityleadership
Certifications
fraud investigator certificationSix SigmaPMP