Lead Engagement Manager
RELX
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Job Level
About the role
- Own and lead engagement strategy for a portfolio of strategic and enterprise-level customers, acting as the senior escalation point post-implementation
- Build and maintain strong executive relationships, positioning LexisNexis Risk Solutions as a trusted advisor and strategic partner
- Define and drive multi-year customer roadmaps, aligning business objectives with LexisNexis Risk Solutions capabilities
- Lead, mentor and develop a team of Engagement Managers, providing coaching, performance feedback and career development support
- Establish best practices, engagement frameworks and delivery standards across the team
- Support resource planning, prioritization and capacity management across accounts
- Demonstrate deep expertise across fraud, identity and risk management, applying industry best practices to customer use cases
- Guide the development and execution of fraud strategies, solution customization and complex functional configurations
- Provide strategic oversight on solution adoption, optimization and value realization
- Partner with Sales, Pre-Sales, Product and Marketing teams to shape account strategy, influence roadmap priorities and support growth initiatives
- Act as a senior SME and industry liaison, contributing thought leadership, customer insights and domain expertise to internal and external initiatives
Requirements
- Extensive experience in consulting, professional services, financial services or banking
- Strong understanding of the financial services industry, with deep knowledge of fraud and risk-related domains
- Proven experience leading complex customer engagements and managing senior stakeholder relationships
- Demonstrated people leadership experience, including mentoring or managing high-performing teams
- Ability to work effectively with highly technical teams and translate complex concepts for executive and non-technical audiences
- Strong problem-solving, strategic thinking, and decision-making skills
- Experience with rule engines and fraud solutions is a strong asset
- Fluency in English
- Fluency in one additional language (French, Spanish, German, Russian or Italian) preferred
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fraud managementrisk managementcustomer engagementsolution customizationfunctional configurationrule enginesstrategic oversightsolution adoptionvalue realizationcapacity management
Soft Skills
leadershipmentoringstrategic thinkingproblem-solvingdecision-makingrelationship buildingcoachingcommunicationperformance feedbackcollaboration