RELX

Manager I – Implementations and Solutions Consulting

RELX

full-time

Posted on:

Location Type: Hybrid

Location: Alpharetta • Florida • Ohio • United States

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Salary

💰 $86,600 - $144,400 per year

About the role

  • Manage a team of high performing API Consultants and guide them to be high performing, trusted resources for our Sales Reps and our Customers.
  • Partner with internal stakeholders as well as customers to educate and guide decision making regarding our data assets and solutions.
  • Collaborate with other managers and PDC leadership to ensure alignment and consistency leading to organizational success.
  • Oversee creation of training materials, publication through knowledge management system, and team completion of overall training.
  • Responsible for team professional growth and development with the ability to create and execute individual development plans with team members.
  • Liaise with Product Managers, Market Planning, Sales Leaders, and Technology. This includes release notes, training documentation, and policy updates.
  • Continually drive for process improvements and efficiencies.
  • Seek out innovative ways to leverage new technologies to increase productivity and improve overall delivery channel performance.

Requirements

  • Exceptional knowledge and experience with the ESP API or PDC API Consulting space. (5+ years)
  • Customer-facing or customer support experience. (5+ years)
  • API Implementation experience and or experience working in software environments involving hands-on technical problem solving or technical implementations with clients. (5+ years)
  • Demonstrate experience working with API Technologies (RESTful API, JSON, XML, Web Services) and Internet-based technologies.
  • Demonstrate excellent verbal and written communication skills with the ability to collaborate and present with various level of leadership internally and directly with external customers.
  • Demonstrate excellent verbal and written communication skills and communicate technical concepts with both technical and non-technical audiences.
  • Detail oriented; ability to manage multiple projects simultaneously and maintain a diverse breadth of product knowledge.
  • Proven ability to use data quality concepts and tools to resolve client issues, while valuing and prioritizing client needs; thinks analytically about complex business problems.
  • Demonstrate ability to work in a dynamic, evolving environment
  • Growth mindset: willingness to try new methods and new approaches to problem-solving.
  • Self-motivated, and works well in a collaborative, team environment.
  • Any of the following additional experience is advantageous: Application development experience with an API toolkit.
  • Application deployment experience with an API toolkit.
  • Advanced experience in creating reports
  • Developing and administering training programs.
  • Developing and administering a knowledge management system.
  • Leveraging newer technologies to drive process improvement initiatives.
  • Management experience.
  • AdaptiveWork (Clarizen) experience.
  • Salesforce experience.
Benefits
  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API ConsultingAPI ImplementationRESTful APIJSONXMLWeb Servicesdata quality conceptsapplication developmentapplication deploymentreport creation
Soft skills
communication skillscollaborationdetail orientedanalytical thinkinggrowth mindsetself-motivatedteamworkproject managementproblem-solvingprofessional development