Business Operations

• Lead project requirement discovery and refinement, coordinate with stakeholders for aligned end-to-end delivery, and oversee feature scope, functionality, and timelines
• Conduct thorough business analysis to identify, develop and implement strategies for process optimization and business operations enhancement and efficiencies
• Develop, review and edit requirements, functional specifications, system designs, technical recommendations, and testing documents for proposed solutions
• Provide ongoing support and training
• Monitor system usage and performance, identifying trends and proposing optimizations
• Advise decision makers by providing insightful data visualizations and reporting to drive impactful business decisions
• Evaluate new functionalities and data sources that should be applied to existing reports, dashboards
• Partner with Salesforce administrators and developers to design, configure, implement and deploy solutions that can integrate with Salesforce
• Prepare presentations and maintain dashboards, reports, infographics and other visualisations to deliver results and communicate insights in innovative ways
• Manage and maintain Salesforce to ensure accurate and up-to-date customer and sales data
• Assist in developing system specifications, process flows, and conversion strategies
• Lead and manage projects related to business operations, ensuring timely and successful completion
• Collaborate with cross-functional teams to drive business intelligence initiatives and support sales operations
• Monitor and evaluate the effectiveness of business processes and recommend improvements
• Create and/or maintain systems documentation, training materials and user guides regarding functionality and business processes for new or existing systems
• Provide training and support to team members on tools and best practices

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