Clinical Business Operations Representative 3
University of Miami
full-time
Posted on:
Location Type: Hybrid
Location: Miami • Florida • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Facilitate prompt resolution of problems related to pre and post care that arise in daily clinical operations
- Perform general administrative and receptionist functions, including answering incoming calls and efficient management of patients
- Acquire necessary patient care and records and manage/scan outside records into online system
- Interact and support the Physician and the ARNP/RN to ensure smooth operation of the medical practice; arrange treatments and schedule tests, appointments, procedures, and consultations
- Communicate with physicians, nurses, clinical staff, and patients concerning patient care
- Triage patient problems and inquiries to the appropriate physician or nurse
- Schedule patient tests and procedures with ancillary services in UMHC and JMH, including lab tests, nuclear medicine, x-rays, MRI, psychosocial, etc.
- Schedule Peer to Peer for Radiology exams
- Answer phone calls utilizing the NICE inContact phone system and transfer to admins or APRN/Physician teams as needed
- Perform light administrative duties such as sorting Team Faxes and provide coverage for administrative staff when needed
- Provide accurate and detailed messaging via secure chat, email or Telephone Encounters and ensure precise transcription and documentation
- Support physicians, admins and APRN team by performing tasks related to organization and communication
Requirements
- High school diploma or equivalent
- Minimum 2 years of relevant experience
- Skill in data entry with minimal errors
- Ability to communicate effectively in both oral and written form
- Ability to work evenings, nights, and weekends as necessary
- Skill in collecting, organizing, and analyzing data
- Ability to work independently and/or in a collaborative environment
- Commitment to the University’s core values
- Bi-lingual preferred in English and Spanish, both written and oral
- Any appropriate combination of relevant education, experience and/or certifications may be considered
- Experience with NICE inContact phone system (preferred)
Benefits
- Competitive salaries
- Comprehensive benefits package including medical, dental, tuition remission
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrypatient care managementrecord managementschedulingtriagedocumentationdata analysis
Soft skills
effective communicationorganizational skillsindependencecollaborationproblem resolution