Relm Insurance Ltd.

IT Helpdesk – Support Engineer

Relm Insurance Ltd.

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Tech Stack

AzureiOSMacOS

About the role

  • ****__**WHAT YOU WILL DO**__
  • - Act as the first point of contact for technical support across Apple and Windows devices
  • - Troubleshoot issues related to macOS, Windows, Office 365, MDM platforms (Mosyle), and network connectivity
  • - Support Microsoft Office 365 services including Exchange, Teams, OneDrive, and SharePoint
  • - Set up and configure new Mac and Windows devices, user profiles, applications, and network access
  • - Manage and support MDM policies and profiles for macOS and iOS devices, including enrollment, updates, and deployments
  • - Provide basic support for Windows systems and commonly used applications such as Microsoft Office and Adobe
  • - Monitor, manage, and resolve helpdesk tickets, escalating issues when appropriate
  • - Maintain technical documentation, troubleshooting guides, and knowledge base articles
  • - Support employee onboarding by setting up devices, accounts, and access
  • - Track hardware and software assets and assist with inventory management
  • - Collaborate with the wider IT team on system improvements and ad hoc projects

Requirements

  • __**WHAT YOU BRING TO THE TABLE**__
  • - 3–5 years of hands-on experience in an IT support or helpdesk role
  • - Strong experience supporting macOS and Apple hardware in an enterprise or in-house IT environment
  • - Experience supporting Windows operating systems and applications
  • - Solid working knowledge of Microsoft Office 365 (Exchange, Teams, OneDrive, SharePoint)
  • - Familiarity with MDM solutions such as Mosyle or Intune, or the ability to learn quickly
  • - Understanding of networking fundamentals, including Wi-Fi and VPN troubleshooting
  • - Experience using ticketing systems (Jira or similar)
  • - Strong problem-solving skills and attention to detail
  • - Excellent communication and customer service skills, with the ability to support users of varying technical levels
  • - Ability to manage multiple priorities in a fast-paced environment
  • ____
  • __**NICE TO HAVE**__
  • - Apple Certified Support Professional (ACSP) or other Apple certifications
  • - Familiarity with Microsoft Azure
  • - Exposure to automation of software deployments using plists and mobileconfig files
  • - Working knowledge of PowerShell
  • - Experience troubleshooting peripherals such as printers and scanners
Benefits
  • __**WHAT WE OFFER  **__
  • - 13th Month Pay & Overtime Compensation: Enjoy an extra financial boost with a 13th-month pay, along with overtime pay for any additional hours worked.
  • - Night Shift Differential: Earn a 10% premium for shifts worked between 10:00 p.m. and 6:00 a.m., recognizing the value of your dedication during off-peak hours.
  • - Comprehensive Government Benefits: Rest easy knowing you are covered by essential government benefits such as SSS, PHIC, and HDMF.
  • - HMO Health Coverage: We offer full health coverage with an HMO plan to ensure you and your family are taken care of.
  • - Internet Allowance: Stay connected with an internet allowance to support your productivity, whether working remotely or in the office.
  • - Work Equipment Provided: We ensure you have the tools you need for success by providing the necessary work equipment.
  • - Discretionary Bonus: In addition to your salary, you’ll be eligible for a discretionary bonus, rewarding your hard work and dedication.
  • - Paid Time Off (PTO): Enjoy 15 days of paid leave annually, offering you the flexibility to take time off when you need it most.
  • - De Minimis Benefits (Monthly): Additional perks to support your daily needs, including:
  • - Rice Subsidy: A monthly subsidy for rice.
  • - Meal Allowance: A daily allowance for meals during your workdays.
  • - Laundry Allowance: Monthly support for laundry expenses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
macOSWindowsMicrosoft Office 365MDM platformsnetwork connectivitytroubleshootingticketing systemsPowerShellautomation of software deploymentsnetworking fundamentals
Soft skills
problem-solvingattention to detailcommunicationcustomer serviceability to manage multiple priorities
Certifications
Apple Certified Support Professional