Relm Insurance Ltd.

Support Engineer

• ****__**WHAT YOU WILL DO**__
• - Act as the first point of contact for technical support across Apple and Windows devices
• - Troubleshoot issues related to macOS, Windows, Office 365, MDM platforms (Mosyle), and network connectivity
• - Support Microsoft Office 365 services including Exchange, Teams, OneDrive, and SharePoint
• - Set up and configure new Mac and Windows devices, user profiles, applications, and network access
• - Manage and support MDM policies and profiles for macOS and iOS devices, including enrollment, updates, and deployments
• - Provide basic support for Windows systems and commonly used applications such as Microsoft Office and Adobe
• - Monitor, manage, and resolve helpdesk tickets, escalating issues when appropriate
• - Maintain technical documentation, troubleshooting guides, and knowledge base articles
• - Support employee onboarding by setting up devices, accounts, and access
• - Track hardware and software assets and assist with inventory management
• - Collaborate with the wider IT team on system improvements and ad hoc projects

IT Helpdesk – Support Engineer