First-Line Technical Support Analyst, Dutch
DXC Technology
Job Level
JuniorMid-Level
About the role
- Resolve daily tech issues and support staff with hardware, software, and connectivity needs
- Respond to helpdesk tickets related to IT and user support
- Provide onsite support to Lagos-based staff and remote assistance to global users
- Track and maintain inventory of IT assets and tools
- Manage user setup and removal during onboarding/offboarding
- Coordinate with external vendors on repairs or hardware purchases
- Assist with setting up internet, firewall, and office network connections
- Run routine system checks and escalate technical issues as needed
Requirements
- At least 2 years of experience in IT support or a similar role
- OND/HND/bachelor’s in computer science, Engineering, or a related field
- Strong troubleshooting and communication skills
- Familiarity with tools like Microsoft 365, email platforms, remote support tools
- Ability to manage plug-and-play hardware issues (laptops, printers, routers)
- Curiosity and willingness to learn on the job
