Reliance Health

Learning and Development

• Play a key role in driving the learning and development initiatives within the organization, focusing on identifying talent needs, designing training programs, and fostering a culture of continuous learning and growth.
• Collaborate with the Talent Development Lead to create/revise Learning and Development policies and procedures to ensure alignment with organizational goals, performance management metrics, and best practices.
• Conduct thorough Training Needs Analyses (TNAs) to identify skill gaps, performance deficiencies, and learning opportunities across the organization.
• Assist in the development of comprehensive training curricula based on the findings of TNAs, aimed at addressing identified skill gaps and enhancing employee competencies.
• Support the implementation of structured training programs to equip employees with the necessary knowledge, skills, and competencies identified in TNAs.
• Contribute to the development and implementation of effective onboarding curricula to ensure new employees receive necessary knowledge and resources.
• Support in communicating changes to policies, procedures, and training initiatives and assist in conducting training sessions for relevant stakeholders.
• Ensure proper utilization of the Learning Management System (LMS) to align with outlined actions in the talent development plan and streamline processes.
• Collaborate with cross-functional teams, including People Partners, Division Leads, and senior leadership, to align talent development efforts with organizational needs and objectives.

Talent Development Associate

IT Support

• Resolve daily tech issues and support staff with hardware, software, and connectivity needs
• Respond to helpdesk tickets related to IT and user support
• Provide onsite support to Lagos-based staff and remote assistance to global users
• Track and maintain inventory of IT assets and tools
• Manage user setup and removal during onboarding/offboarding
• Coordinate with external vendors on repairs or hardware purchases
• Assist with setting up internet, firewall, and office network connections
• Run routine system checks and escalate technical issues as needed

IT Support Associate

Operations

• Manage front desk and reception services at the Lagos HQ
• Triage and route internal requests through the helpdesk platform (IT, Admin, Facility)
• Coordinate facility maintenance and logistics (repairs, vendors, office supplies)
• Support team travel, bookings, and accommodation tracking
• Maintain petty cash, issue logs, and fixed asset documentation
• Collaborate with HR, Finance, and IT to resolve operational blockers

Operations Associate / Front Desk Officer

Software Engineer

• Ensure delivery of high-quality software and foster a culture of collaboration across teams.
• Lead, coach, and develop a team of software engineers, setting clear goals and providing regular feedback.
• Partner with Product Managers and other stakeholders to define and deliver on the team’s roadmap and keep it constantly up to date.
• Ensure high standards of software quality through code reviews, architecture discussions, and best practices.
• Drive continuous improvement in delivery practices (agile, DevOps, testing).
• Build an inclusive, collaborative, and high-performing team culture.
• Act as the escalation point for technical and delivery challenges within the team.
• Support hiring efforts, onboarding, and career development for engineers.
• Balance delivery speed with platform stability, availability, and cost-effectiveness.
• Design, develop, and maintain backend services and APIs using TypeScript, Node.js, and Express and frontend services using React.
• Troubleshoot and resolve production issues in collaboration with DevOps and support teams.
• Participate in architectural discussions and propose improvements; provide hands-on technical guidance when needed.
• Collaborate closely with product, frontend, DevOps, and QA teams to deliver reliable, scalable, and secure systems.

Engineering Manager

Account Manager

• Identify and evaluate potential partners aligned with the organization’s strategic objectives.
• Develop and implement partnership strategies and plans that drive growth, innovation, and long-term value.
• Build and maintain high-level relationships with key stakeholders.
• Lead negotiations, applying advanced tactics to secure favorable, compliant, and mutually beneficial terms.
• Manage and resolve conflicts during partnership discussions.
• Define performance metrics and KPIs, regularly assess outcomes, and implement improvements.
• Develop and manage partnership budgets, analyze financial data, forecast impacts, and ensure accurate reporting and compliance.

Senior Partnerships Associate

Customer Success Manager

• Assist in managing customer relationships using CRM systems, ensuring accurate records of interactions and preferences, while tracking engagement, monitoring satisfaction, and identifying retention opportunities.
• Collect and analyze customer feedback through surveys, interviews, and other channels, summarizing trends and insights to support decision-making and enhance retention strategies.
• Support customer communication by drafting emails, letters, and other correspondence for inquiries, concerns, or follow-ups, and assist in creating targeted campaigns to drive engagement and loyalty.
• Apply basic selling and negotiation skills when engaging with corporate clients, addressing their needs, negotiating renewals, and supporting upsell opportunities.
• Contribute to the development and implementation of customer retention strategies, collaborating with cross-functional teams to reduce churn and improve customer lifetime value.

Customer Success Associate

Product Manager

• Own the product lifecycle from concept through launch, including creating detailed product roadmaps and driving UX decisions.
• Manage and prioritize product backlogs in collaboration with engineering and design teams, using agile methodologies such as sprint planning, stand-ups, retrospectives, and demos.
• Lead communication efforts for product releases, ensuring clear messaging internally and externally.
• Collaborate with multiple stakeholders across teams and departments to align priorities, build trust, and deliver strategic initiatives.
• Use data-driven approaches to inform product decisions, leveraging analytics tools like Mixpanel and Amplitude to monitor performance and identify improvement opportunities.
• Develop and communicate a clear product vision that is easily understood by diverse audiences, including senior leadership and cross-functional teams.

Product Manager, Clinical Services

People Operations

• Lead compensation and benefits programs, including salary benchmarking, pay equity, incentive design, and compliance with relevant labor and benefits laws.
• Drive employee engagement initiatives, conduct surveys and focus groups, and partner with leadership to strengthen culture and values across the organization.
• Develop and enforce performance management policies, ensuring fair, consistent, and effective goal setting, evaluation, and recognition processes.
• Oversee onboarding and offboarding processes, ensuring smooth employee transitions that reflect our values and compliance standards.
• Provide expert guidance on complex employee relations issues, investigations, and conflict resolution while coaching managers on best practices.
• Design and implement conflict management frameworks that foster collaborative problem-solving and minimize organizational risks.
• Manage HRIS systems, ensuring data integrity, compliance, and accurate reporting to inform strategic decisions.
• Use HR analytics to identify workforce trends, build predictive models, and present actionable insights to senior leadership.
• Lead HR policy development, ensuring clear communication, consistent application, and compliance across all teams.

Senior People Partner

• Own the product lifecycle from concept through launch, including creating detailed product roadmaps and driving UX decisions.
• Manage and prioritize product backlogs in collaboration with engineering and design teams, using agile methodologies such as sprint planning, stand-ups, retrospectives, and demos.
• Lead communication efforts for product releases, ensuring clear messaging internally and externally.
• Collaborate with multiple stakeholders across teams and departments to align priorities, build trust, and deliver strategic initiatives.
• Use data-driven approaches to inform product decisions, leveraging analytics tools like Mixpanel and Amplitude to monitor performance and identify improvement opportunities.
• Develop and communicate a clear product vision that is easily understood by diverse audiences, including senior leadership and cross-functional teams.
• Translate complex operational and technical requirements into clear product roadmaps and work with engineering and operations to deliver robust, scalable solutions.
• Focus on products with significant technical depth, such as infrastructure integrations, workflow automation, and data management.

Product Manager, Internal Tools

Manager

• Develop and implement processes that delight providers on our network as measured by feedback surveys.
• Harmonize provider relationship management process across all markets to address the provider journey map, bottlenecks, and local regulatory compliance.
• Leverage data and analytics to monitor provider performance, identify trends and risks, and inform continuous improvements.
• Develop and implement a strategy to measure and improve the Reliance Health member experience at network providers.
• Develop and implement incentives for providers to minimize wait times and maximize medical quality for members.
• Collaborate closely with Claims, Tariffs, and Case Management teams to align provider-facing processes for efficient claims processing and cost control.
• Lead and manage the provider acquisition and relationship management team, using data to track clinical quality, member satisfaction, and adherence to standards.
• Ensure timely and effective resolution of internal and external escalations related to provider issues, using root cause analysis.
• Strengthen provider onboarding and engagement processes to align with operational expectations and reduce long wait times and denied care.
• Use performance dashboards and data insights to set targets, monitor outcomes, and coach the team to optimize provider compliance and patient-centered service delivery.

Manager, Provider Relations

Financial Planning and Analysis

• Support the preparation of budgets and forecasts for a market or function by gathering data, validating assumptions, and maintaining accuracy
• Perform variance, trend, and ratio analysis to evaluate performance against budgets, forecasts, and historical trends
• Compile accurate financial reports and dashboards, highlighting key findings and recommendations for stakeholders
• Use analytics and visualization tools (Excel, Power BI, or similar) to present insights in a clear, actionable way
• Build and maintain simple financial models to support forecasting, budgeting, and decision-making
• Work with teams across the business to track and report on key performance indicators (KPIs)
• Conduct financial analysis to support cost efficiency, investment decisions, or special business initiatives
• Apply knowledge of accounting standards (e.g., GAAP, IFRS) to ensure reporting accuracy and compliance

Financial Planning and Analysis Associate

Data Scientist

• Transform complex datasets into actionable insights to drive strategic business outcomes.
• Lead end-to-end data science projects, from data collection and preprocessing to model deployment and delivery.
• Design, implement, and maintain advanced ML models, including regression, clustering, anomaly detection, and NLP applications.
• Write optimized SQL queries to extract, manipulate, and analyze large datasets.
• Translate complex data insights into actionable recommendations for technical and non-technical stakeholders.
• Collaborate with cross-functional teams to define data requirements and implement scalable analytical solutions.
• Monitor model performance, conduct A/B tests, and implement improvements to maintain accuracy and reliability.
• Document methodologies, workflows, and data dictionaries to ensure reproducibility and knowledge sharing.
• Mentor and guide junior data scientists, promoting best practices and technical excellence.

DevOps Engineer

• Manage and optimise infrastructure in AWS, with a focus on cost control and resilience.
• Operate and improve our Nomad orchestration platform (migrating from Kubernetes).
• Maintain and enhance our Octopus Deploy pipelines for CI/CD.
• Ensure infrastructure-as-code best practices using Terraform/OpenTofu.
• Support deployments across multiple environments (development, staging, production) and countries.
• Ensure platform availability meets agreed SLAs.
• Troubleshoot and resolve infrastructure and deployment issues efficiently.
• Implement and maintain security best practices at the infrastructure level.
• Manage access control, secrets management, and environment segregation.
• Partner with developers to improve deployment workflows and environment consistency.
• Participate in incident resolution and root cause analysis (within business hours).
• Document processes, architecture, and operational runbooks.

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.
We are hiring an Associate Data Scientist to transform complex data into actionable insights, partnering with stakeholders to solve business challenges through statistical analysis, machine learning, and compelling data storytelling. The ideal candidate is analytical, curious, and collaborative, skilled in data analysis, visualization, and communication, and able to translate raw data into clear, impactful recommendations.
As an Associate Data Scientist, you will do the following:
Collect, clean, and preprocess structured and unstructured datasets for analysis and modeling.
Build, validate, and deploy statistical and machine learning models to solve business problems.
Write optimized SQL queries to extract and manipulate data from relational databases.
Develop insightful dashboards and visualizations using tools such as Power BI, Tableau, or similar.
Translate technical findings into clear, actionable insights for both technical and non-technical stakeholders.
Collaborate with cross-functional teams (engineering, product, operations) to define data requirements and deliver analytical solutions.
Continuously monitor model performance and retrain or improve algorithms as needed.
Document methodologies, workflows, and data dictionaries to ensure reproducibility.
Stay updated with emerging data science, AI/ML, and analytics best practices.