Lead, Governance and Compliance Analyst
Thomson Reuters
Cloud
Compliance Manager
Relay
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Review Relay’s marketing content (digital, print, campaigns, and customer communications) against regulatory standards and sponsor bank requirements
- Identify compliance gaps and provide actionable feedback to the Marketing team to ensure all materials meet bank and regulatory expectations
- Partner with Legal, Marketing, and Compliance Advisory to build controls that prevent issues at the source
- Represent Relay to liaise with the sponsor bank compliance team on understanding requirements and help internal stakeholders meet key mandates
- Execute second-line monitoring and testing across key Risk Operations processes, including onboarding, KYC/KYB, and transaction monitoring
- Develop and maintain oversight testing plans, track progress, and communicate results with relevant stakeholders
- Prepare management reporting on findings, escalate significant issues, and support remediation of identified gaps
- Recommend enhancements to compliance and operational processes to increase efficiency and effectiveness
- Lead or contribute as a stakeholder to strategic compliance initiatives, including new product development, new business initiatives, and major risk projects
- Provide subject matter expertise to ensure compliance is embedded in operational and product design
- Support the execution of risk and compliance transformation initiatives within the Risk Ops team
- Act as a key liaison with Internal Audit, sponsor bank, and regulatory agencies, including coordinating responses to information requests, managing remediation commitments, and addressing findings
- Promote a proactive compliance culture by providing guidance and training to business partners
- Serve as the compliance lead for external audits, bank-mandated reviews, and remediation projects
- Coordinate documentation, responses, and evidence gathering across teams to ensure timely and thorough completion
- Track remediation commitments and ensure sustainable improvements are implemented
Requirements
- 5–7 years of experience in compliance, risk management, or audit within financial services, fintech, or banking
- Strong understanding of regulatory compliance requirements applicable to marketing, customer onboarding, AML/CTF, and transaction monitoring
- Experienced with compliance testing, monitoring frameworks, and audit support
- Excellent project management and organizational skills, with the ability to handle multiple priorities at once
- Strong written and verbal communicator, with the ability to present findings and recommendations clearly
- Proven track record of building partnerships across Compliance, Legal, Operations, and business functions
- Bonus Points:
- Familiarity with fintech business models and sponsor bank relationships.
- Direct experience interacting with regulators, auditors, or bank partners.
- Knowledge of regulatory expectations around marketing compliance, FDIC insurance disclosures, and pass-through deposit insurance requirements.
Benefits
- Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
- Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
- Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
- Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
- Hybrid work environment: we value meaningful collaboration and connection at our Toronto office three days a week, with lunch, snacks, and beverages on us.
- Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
- Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
- Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
compliance testingmonitoring frameworksaudit supportKYCKYBtransaction monitoringregulatory compliancerisk managementoversight testing plansremediation processes
Soft skills
project managementorganizational skillswritten communicationverbal communicationpartnership buildingtrainingproactive compliance culturestakeholder engagementactionable feedbackstrategic initiative contribution
