Account Executive, SMB Outbound
Vagaro
Customer Service Agent, Parking Facility
Reimagined Parking
full-time
Posted on:
Location Type: Office
Location: Houston • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Customer Service Representative processing transaction requests from Monthly Parking, Transient customers and employee parking registration
- Provide consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements
- Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
- Act as a courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
- Foster customer success, happiness, and satisfaction by building customer rapport, addressing inquiries and complaints, providing empathy, and communicating information
- Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals
- Provide comprehensive service and support for Monthly Parking customers, including potential customers, existing customers and stakeholders
- Provide branch, lot and account maintenance support and ensure all customer account information is updated accurately with notes entered for every transaction
- Enter customer payment information for PAP or credit card when received by fax, e-mail, letter, or phone
- Complete and maintain required paperwork and record keeping methods
- Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department
- Provide support and training to new CSR positions and assist other CSRs with troubleshooting for clients
- Process all work orders and meter out reporting, upload required documents to the share drive
- Process hotel voids and enters into wireless system for revenue purposes; prepare and cost out supply orders and upload required information to the share drive
- Maintain deliverable calendar to ensure all departments meet external deadlines; monitor and maintain the Storefront email, sorting responding and processing all requests
- Issue, enter, and track Temporary paper passes as needed
- Complete all after-call work required to finalize a new customer sign-up or modify an account
- Assist daily parkers with meter out orders and requests for information
- Other duties as assigned
Requirements
- Must be at least 18 years of age
- 3 to 5 years of customer service experience required
- 3 year data entry experience equaling 50 WPM
- Knowledge of contact center policies and software, including CRM, phone systems, etc
- Intermediate knowledge of computer software applications – MS office (word, excel)
- Superior interpersonal, verbal, and written communication skills
- Exceptional telephone etiquette
- Strong analytical abilities and sound judgment in decision-making
- Strong attention to detail and high degree of accuracy
- Ability to multitask, prioritize, and organize within a structured environment
- Flexibility and adaptability
- Ability to work in team setting
- Motivated, take initiative and possess strong work ethic
- Ability to respond to customer complaints maintain professionalism at all times
- Conflict resolution
- Ability to successfully and consistently achieve individual and departmental service level goals
Benefits
- Comprehensive Medical, Dental, and Vision Plans.
- Life and Disability Insurance
- 401K Plan with Generous Employer Match and Immediate Vesting
- Generous Paid Time Off (PTO)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrycustomer servicetransaction processingpayment processingrecord keepingmultitaskingCRM softwareMS Officetelephone etiquetteconflict resolution
Soft skills
interpersonal skillsverbal communicationwritten communicationanalytical abilitiesattention to detailorganizational skillsflexibilityadaptabilityteamworkinitiative
