Account Manager

• Ensure a safe and efficient parking operation across multiple locations
• Prepare daily, weekly, and monthly operating reports
• Manage ticket inventory, cash flow, reports, and audits to prevent loss
• Review profit and loss statements, adjustments, and variance reports monthly and make budget adjustments
• Assist and address guest questions, problems, and escalated concerns
• Supervise location management and frontline staff: delegate, coach, monitor performance, ensure compliance
• Communicate professionally with guests, clients, and teammates
• Respond immediately to reports of accidents, incidents, or safety concerns
• Monitor and supervise maintenance of facility and premises to ensure cleanliness and safety
• Recruit, select, and train new managers and frontline employees; develop onboarding plans
• Act as main point of contact for clients or Property Managers and attend location meetings
• Assist in preparing marketing proposals to bid on new business
• Work closely with Acquisition and Transitions Director to manage transitions and new account openings
• Physical demands: walk around property for extended periods, operate small office equipment, remain seated for extended periods
• Working conditions: indoor and outdoor environments; subject to extreme heat and cold weather

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