Rehrig Pacific Company

Customer Support

• Lead and develop the Customer Service team to deliver exceptional & consistent customer experience across all Rehrig Pacific products and services.
• Build, coach, and develop a high-performing team of Account Specialists who support Sales-owned accounts through order management, issue resolution, and customer communication taking full ownership of service delivery and measurable results.
• Set clear performance expectations and standards aligned to departmental KPIs (service levels, CSAT, response time, customer retention).
• Manage day-to-day execution of customer service activities to ensure accurate order processing, timely response, and effective issue handling.
• Own and continuously improve end-to-end customer service processes, eliminating complexity and reducing friction across all touchpoints.
• Serve as the voice of the customer across the organization, ensuring customer insights inform strategic and operational decisions.
• Lead escalation management, ensuring complex customer issues are resolved swiftly, professionally, and at root cause.

Customer Service Manager

• Lead and develop the Customer Service team to deliver exceptional & consistent customer experience across all Rehrig Pacific products and services.
• Build, coach, and develop a high-performing team of Account Specialists who support Sales-owned accounts through order management, issue resolution, and customer communication taking full ownership of service delivery and measurable results.
• Manage day-to-day execution of customer service activities to ensure accurate order processing, timely response, and effective issue handling.
• Own and continuously improve end-to-end customer service processes, eliminating complexity and reducing friction across all touchpoints.
• Serve as the voice of the customer across the organization, ensuring customer insights inform strategic and operational decisions.
• Lead escalation management, ensuring complex customer issues are resolved swiftly, professionally, and at root cause.

• Lead and develop the Customer Service team to deliver exceptional & consistent customer experience across all Rehrig Pacific products and services
• Build, coach, and develop a high-performing team of Account Specialists who support Sales-owned accounts through order management, issue resolution, and customer communication taking full ownership of service delivery and measurable results
• Set clear performance expectations and standards aligned to departmental KPIs (service levels, CSAT, response time, customer retention)
• Create individualized development plans and provide regular, constructive feedback that accelerates growth
• Manage day-to-day execution of customer service activities to ensure accurate order processing, timely response, and effective issue handling
• Ensure achievement of key performance metrics, including service levels, response time, order accuracy, and customer satisfaction
• Own and continuously improve end-to-end customer service processes, eliminating complexity and reducing friction across all touchpoints
• Serve as the voice of the customer across the organization, ensuring customer insights inform strategic and operational decisions
• Lead escalation management, ensuring complex customer issues are resolved swiftly, professionally, and at root cause

• Lead and develop the Customer Service team to deliver exceptional & consistent customer experience
• Champion service innovation, embed accountability, and set the standard for best-in-class service delivery
• Manage day-to-day execution of customer service activities to ensure accurate order processing
• Own and continuously improve end-to-end customer service processes
• Serve as the voice of the customer across the organization

• Lead and develop the Customer Service team to deliver exceptional & consistent customer experience across all Rehrig Pacific products and services
• Build, coach, and develop a high-performing team of Account Specialists who support Sales-owned accounts through order management, issue resolution, and customer communication taking full ownership of service delivery and measurable results
• Set clear performance expectations and standards aligned to departmental KPIs (service levels, CSAT, response time, customer retention)
• Create individualized development plans and provide regular, constructive feedback that accelerates growth
• Manage day-to-day execution of customer service activities to ensure accurate order processing, timely response, and effective issue handling
• Own and continuously improve end-to-end customer service processes, eliminating complexity and reducing friction across all touchpoints
• Serve as the voice of the customer across the organization, ensuring customer insights inform strategic and operational decisions
• Lead escalation management, ensuring complex customer issues are resolved swiftly, professionally, and at root cause

• Lead and develop the Customer Service team to deliver exceptional customer experience
• Build a high-performance, customer-obsessed culture through coaching and collaboration
• Ensure operational capabilities balance with customer insights for decision-making
• Champion service innovation and set the standard for best-in-class delivery
• Manage day-to-day execution of customer service activities for accurate order processing
• Own and improve end-to-end customer service processes to reduce friction
• Serve as the voice of the customer across the organization
• Lead escalation management and swift issue resolution

• Lead and develop the Customer Service team to deliver exceptional & consistent customer experience across all Rehrig Pacific products and services
• Build, coach, and develop a high-performing team of Account Specialists who support Sales-owned accounts through order management, issue resolution, and customer communication taking full ownership of service delivery and measurable results
• Set clear performance expectations and standards aligned to departmental KPIs (service levels, CSAT, response time, customer retention)
• Create individualized development plans and provide regular, constructive feedback that accelerates growth
• Manage day-to-day execution of customer service activities to ensure accurate order processing, timely response, and effective issue handling
• Ensure achievement of key performance metrics, including service levels, response time, order accuracy, and customer satisfaction
• Own and continuously improve end-to-end customer service processes, eliminating complexity and reducing friction across all touchpoints

Outside Sales

• Identify, target, and close new customers, applications, and use cases within the territory
• Grow existing accounts using a consultative selling approach, cost-benefit analysis, and clear value articulation
• Achieve revenue targets through disciplined pipeline management, accurate forecasting, and strategic territory planning
• Develop and execute a territory growth strategy across all targeted verticals
• Increase market penetration by converting competitive accounts through value-based selling
• Proactively prospect in under-penetrated verticals including grocery, CPG, logistics, retail, and others
• Build and manage a healthy pipeline that supports consistent quota achievement
• Accurately forecast revenue and manage opportunities through structured sales stages
• Maintain a disciplined cadence of outbound activity, including calls, visits, demos, and proposal delivery
• Build strong, multi-level relationships with decision makers, influencers, and end users leveraging internal leadership when appropriate
• Create and execute strategic account plans focused on retention, expansion, and long-term growth

Customer Service Manager

Customer Service Manager

Customer Service Manager

Customer Service Manager

Customer Service Manager

Customer Service Manager

Customer Service Manager

Territory Sales Manager – Southeast