Customer Service Manager

Rehrig Pacific Company

Customer Service Manager leading and developing a high-performance team to deliver exceptional customer experience in a manufacturing environment. Serving as the strategic bridge between Sales and Operations.

Posted 6/19/2026full-timeErie • Pennsylvania • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead and develop the Customer Service team to deliver exceptional & consistent customer experience
Champion service innovation, embed accountability, and set the standard for best-in-class service delivery
Manage day-to-day execution of customer service activities to ensure accurate order processing
Own and continuously improve end-to-end customer service processes
Serve as the voice of the customer across the organization

Requirements

What you’ll need

Bachelor's degree from an accredited four-year institution
3+ years leading customer service teams in a manufacturing, supply chain, or logistics environment
8+ years of progressive customer service or sales experience
Track record of implementing customer experience transformation initiatives
Proven ability to coach, develop, and retain high-performing teams
Strong written and verbal communication skills
Proficiency with CRM platforms (Salesforce preferred) and ERP systems (JD Edwards preferred)
Ability to manage travel requirements of 20% airline travel

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer experience transformationorder processingteam leadershipcoachingdevelopmentretention

Soft Skills

communicationaccountabilityinnovationproblem-solving

Certifications

Bachelor's degree