Regnology

Junior Customer Support Specialist – Regulatory Risk Management

Regnology

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Job Level

Junior

Tech Stack

SQL

About the role

  • Support our clients in using our regulatory reporting solutions while learning how to troubleshoot business and functional issues in a structured environment
  • Assist clients with functional questions related to our regulatory reporting products
  • Support the analysis of business rules and configurations to help identify and resolve issues
  • Help investigate discrepancies in regulatory calculations with guidance from senior team members
  • Collaborate with internal teams (technical and functional) to support issue resolution
  • Learn best practices and gradually build product and domain knowledge
  • Support the team in handling incoming tickets and service requests
  • Assist in maintaining clear documentation of issues and resolutions
  • Participate in handovers as part of the Follow the Sun (FTS) support model
  • Provide support during high-priority incidents under supervision
  • Gradually get involved in on-call or weekend rotations as experience grows
  • Support the creation and maintenance of internal knowledge base articles and documentation
  • Contribute to improving support processes and team workflows
  • Learn how regulatory reporting processes work and how clients interact with our solutions

Requirements

  • Bachelor’s degree in Finance, Business Administration, Economics or a related field (nice to have)
  • 0–2 years of experience in customer support, business analysis, or working with software solutions (internships count)
  • Basic understanding of financial concepts or willingness to learn
  • Interest in regulatory reporting and financial systems is a strong plus
  • Good analytical and problem-solving skills
  • Strong communication skills in English (written and spoken)
  • Basic knowledge of Microsoft Excel
  • Familiarity with ticketing systems or SQL is a plus, but not required
  • Willingness to learn and grow in a structured, global support environment
Benefits
  • opportunity to take on responsibility and participate in international projects
  • buddy-program
  • numerous individual and wide-ranging training opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
regulatory reportingbusiness analysisfinancial conceptsproblem-solvingMicrosoft Excelticketing systemsSQL
Soft Skills
communication skillsanalytical skillswillingness to learncollaborationdocumentationprocess improvement
Certifications
Bachelor’s degree