Regnology

Customer Support

• Support our clients in using our regulatory reporting solutions while learning how to troubleshoot business and functional issues in a structured environment
• Assist clients with functional questions related to our regulatory reporting products
• Support the analysis of business rules and configurations to help identify and resolve issues
• Help investigate discrepancies in regulatory calculations with guidance from senior team members
• Collaborate with internal teams (technical and functional) to support issue resolution
• Learn best practices and gradually build product and domain knowledge
• Support the team in handling incoming tickets and service requests
• Assist in maintaining clear documentation of issues and resolutions
• Participate in handovers as part of the Follow the Sun (FTS) support model
• Provide support during high-priority incidents under supervision
• Gradually get involved in on-call or weekend rotations as experience grows
• Support the creation and maintenance of internal knowledge base articles and documentation
• Contribute to improving support processes and team workflows
• Learn how regulatory reporting processes work and how clients interact with our solutions

Junior Customer Support Specialist – Regulatory Risk Management

Backend Engineer

• Write clean and efficient code
• Participate in design and test automation
• Develop high-quality and performant software using Java 17 and above
• Review and debug code to maintain code quality
• Collaborate with product teams to translate business requirements into technical tasks

Junior Customer Support Specialist – Regulatory Risk Management

Java Backend Software Engineer, Apache NiFi