Regnology

Customer Support

• Independently manage complex functional issues for customers using Risk Management application
• Provide first and second line functional support for banking clients
• Analyze complex issues relating to credit risk, market risk, liquidity risk, and valuations
• Act as a subject matter expert for non-defect functional inquiries
• Collaborate with product and professional services teams for comprehensive issue resolution
• Participate in rotating on-call schedule for urgent support needs
• Support response efforts for high-priority incidents
• Contribute to cross-functional initiatives aimed at enhancing support processes
• Mentor and support junior analysts with coaching and best practices

Product Support Specialist – Financial Risk Management