Home Improvement Financing Customer Service Specialist
Regions Bank
full-time
Posted on:
Location Type: Hybrid
Location: Salt Lake City • Utah • United States
Visit company websiteExplore more
Salary
💰 $37,750 - $44,940 per year
Job Level
About the role
- Provides telephone support for the customers, including counseling regarding loan accounts
- Documents conversations with customers and actions taken
- Takes escalated calls regarding customer questions that require additional research
- Processes customer maintenance requests
- Aids in researching payment discrepancies
- Assists in customer disputing balances
- Prepares customer account letters
- Processes adjustments to customer accounts as requested by collections or management
- Maintains loans, queues, and necessary reports
Requirements
- High School Diploma or GED
- Ability to multi-task and work in a fast-paced environment
- Excellent customer service skills
- Excellent verbal and written communication skills
- Good computer skills, including Microsoft Office Suite
- Strong attention to detail
- Preferred: One year of customer service experience
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceverbal communicationwritten communicationmulti-taskingattention to detail
Certifications
High School DiplomaGED