Home Improvement Financing Contractor Support Representative
Regions Bank
full-time
Posted on:
Location Type: Office
Location: Salt Lake City • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $48,240 per year
Job Level
Mid-LevelSenior
About the role
- Provides inbound and outbound telephone support for contractors
- Explains processes and procedures of utilizing the loan program
- Advises contractors of the next steps on applications
- Documents conversations with contractors, as well as actions taken
- Serves as a Subject Matter Expert (SME) on processes and procedures
- Serves as a resource to associates with less experience
- Performs audits of the Contractor Support team to ensure accuracy and proper service is provided
- Assists in coaching and retraining of small groups of representatives as needed to further their development
- Performs additional tasks as needed by management
Requirements
- High School Diploma or GED
- Four (4) years of contractor support, customer service or related experience
- Ability to multi-task and function in a performance driven work environment
- Ability to navigate tasks and complete projects independently as well as in a group setting
- Ability to proactively identify and solve problems
- Excellent oral communication skills and ability to ask thorough questions to aid in the understanding of a situation
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
- Strong customer service skills
- Strong leadership abilities
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecontractor supportauditingcoachingproblem solvingmulti-taskingproject management
Soft skills
oral communicationleadershipteamworkindependenceperformance driven
Certifications
High School DiplomaGED