Senior Manager, Technical Support
Red Hat
Linux
Information Technology Application Support Analyst – Fraud Systems
Regions Bank
full-time
Posted on:
Location Type: Hybrid
Location: Hoover • Alabama, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $103,710 - $132,550 per year
Job Level
SeniorLead
Tech Stack
ServiceNowSplunkSQL
About the role
- Obtains information on application design and functionality to propose solutions to end users
- Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
- Monitors routine and critical processes and workflows to proactively identify problem trends
- Assists with application implementations and configuration
- Performs root cause analysis and provides technical solutions to production related application errors
- Performs application testing in various environments
- Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
- Resolves complex problems or issues
- Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes
- May act as lead to less experienced associates
- May act as subject matter expert (SME)
Requirements
- Bachelor's degree in a related field and seven (7) years of related experience
- Or Associate's degree in related field and nine (9) years of related experience
- Or High School Diploma and eleven (11) years of experience
- Ability to communicate technical problems and solutions to non-technical users
- Excellent written and verbal communication skills
- Experience with scripting, automation, SQL, etc.
- Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Jira)
- Strong analytical & problem-solving skills
- Experience with Splunk and Dynatrace is preferred
- Experience with Visio or Lucid is preferred
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
scriptingautomationSQLapplication testingroot cause analysistroubleshootingapplication configurationservice releasespatch managementcustomizations
Soft skills
communicationanalytical skillsproblem-solvingleadershiporganizational skillsclient interactiontechnical communicationmentoring
