Support Engineer

• Provide leadership and management to multiple global support teams and senior individual contributors, aligning support activities with global strategic goals
• Develop strategies and action plans for achieving global support objectives, driving innovation in support delivery and customer satisfaction
• Lead the resolution of complex and high-impact global issues that require leveraging advanced knowledge of international trends, cross-regional dynamics, and collaboration across multiple support teams
• Partner with senior leadership to align global support processes and initiatives with broader business strategies while addressing varying regulatory environments across regions
• Oversee performance management, budgeting, and resource planning to optimize support team performance and financial results
• Build productive external relationships with global customers and industry stakeholders to enhance support services and effectiveness of support services worldwide

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