Treasury Management Support Analyst
Wells Fargo
Technical Support Engineer
Xylem
full-time
Posted on:
Location Type: Hybrid
Location: Morrisville • North Carolina, Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
LinuxMySQLSQLUnix
About the role
- Provide AMI/AMR software/hardware and technical support for three main utility markets
- Perform software/hardware phone support and on-site support
- Handle Technical Service requests from Sales, Distributors, PM, and external customers using AMR/AMI systems
- Resolve customer issues via past experience, current knowledge, or knowledge management tool within Salesforce
- Maintain a thorough understanding of commitment to response times, call escalation procedures, and customer satisfaction
Requirements
- Bachelor of Science Degree in computer science, network administration or electrical engineering; or equivalent experience is desirable
- Experience with Intermediate UNIX/Linux command line, MySQL, SQL and basic SQL commands, as well as network troubleshooting
- Flexibility to work non-standard hours Monday thru Friday and a rotating on-call schedule
- Excellent verbal and communications skills required for phone support of software/hardware products
- Self-starter and someone who takes the initiative on issues with minimal supervision
- Ability to work collaboratively within a team environment of engineers to meet aggressive goals and high quality standards
Benefits
- Participation in Xylem Watermark volunteer activities
- Employee Resource Groups (ERG) that prioritize well-being through inclusion and belonging
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AMI softwareAMR softwareUNIXLinuxMySQLSQLnetwork troubleshootingtechnical supporthardware supportsoftware support
Soft skills
verbal communicationinitiativecollaborationcustomer satisfactionproblem-solvingflexibilityself-starterteamworkcall escalationresponse time management
Certifications
Bachelor of Science Degreecomputer sciencenetwork administrationelectrical engineering
