Support Engineer

• Provide AMI/AMR software/hardware and technical support for three main utility markets
• Perform software/hardware phone support and on-site support
• Handle Technical Service requests from Sales, Distributors, PM, and external customers using AMR/AMI systems
• Resolve customer issues via past experience, current knowledge, or knowledge management tool within Salesforce
• Maintain a thorough understanding of commitment to response times, call escalation procedures, and customer satisfaction

Technical Support Engineer

Technical Support Specialist

Customer Technical Support – Internal End User Support

Lead Technical Analyst – Technical Product Manager

Systems Support Analyst I

Associate Specialist, Technical Support