Xylem

Technical Support Engineer

Xylem

full-time

Posted on:

Location Type: Hybrid

Location: Morrisville • North Carolina, Pennsylvania • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

LinuxMySQLSQLUnix

About the role

  • Provide AMI/AMR software/hardware and technical support for three main utility markets
  • Perform software/hardware phone support and on-site support
  • Handle Technical Service requests from Sales, Distributors, PM, and external customers using AMR/AMI systems
  • Resolve customer issues via past experience, current knowledge, or knowledge management tool within Salesforce
  • Maintain a thorough understanding of commitment to response times, call escalation procedures, and customer satisfaction

Requirements

  • Bachelor of Science Degree in computer science, network administration or electrical engineering; or equivalent experience is desirable
  • Experience with Intermediate UNIX/Linux command line, MySQL, SQL and basic SQL commands, as well as network troubleshooting
  • Flexibility to work non-standard hours Monday thru Friday and a rotating on-call schedule
  • Excellent verbal and communications skills required for phone support of software/hardware products
  • Self-starter and someone who takes the initiative on issues with minimal supervision
  • Ability to work collaboratively within a team environment of engineers to meet aggressive goals and high quality standards
Benefits
  • Participation in Xylem Watermark volunteer activities
  • Employee Resource Groups (ERG) that prioritize well-being through inclusion and belonging

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AMI softwareAMR softwareUNIXLinuxMySQLSQLnetwork troubleshootingtechnical supporthardware supportsoftware support
Soft skills
verbal communicationinitiativecollaborationcustomer satisfactionproblem-solvingflexibilityself-starterteamworkcall escalationresponse time management
Certifications
Bachelor of Science Degreecomputer sciencenetwork administrationelectrical engineering