Region of Peel

Tenancy Support Agent

Region of Peel

full-time

Posted on:

Location Type: Hybrid

Location: Mississauga • Canada

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Salary

💰 CA$71,549 - CA$89,436 per year

About the role

  • Primary on-site/in person contact for tenancy enquiries from application to end of tenancy
  • Build and maintain on-going relationships with tenants to engage and empower them to resolve issues and participate in their communities
  • Provide education, community resources, support and guidance to tenants
  • Work in collaboration with other regional staff (e.g. Health Services, Client Relationships, etc.) and external agencies to resolve tenancy matters (e.g. unit rentals, outstanding arrears, rent calculations)
  • Engage tenant to identify their needs and work with internal/external partners and community agencies to make appropriate referrals and advocate when required
  • Initiate, coordinate and facilitate tenant meetings as required
  • Lead and carry out plans related to tenant matters with applicable legislation, policies and procedures (i.e. Site Security Reports, complaints, tenancy records, Tenant Annual Reviews, internal transfers, non-rent related tenancy agreements, etc.)
  • Attend Tribunal Hearings/Small Claims Court on behalf of Housing Operations and Management Services
  • Document and maintain accurate records of all communications
  • Establish professional relationships with community support agencies to support vulnerable and high risk tenancies
  • Investigate and respond to political enquiries
  • Prepare customized formal notices, forms and letters as required

Requirements

  • Post-Secondary Diploma in a human services related field with at least three (3) years of customer service experience or an equivalent combination of education/experience
  • Knowledge of practices and procedures within the Housing Operations and Management Services area
  • Knowledge of the Residential Tenancy Act, Housing Services Act, Municipal Freedom of Information and Protection of Privacy Act and other relevant legislation
  • General understanding of issues impacting tenants including mental health, poverty, aging and multiculturalism
  • Ability to travel between sites and access to reliable source of transportation
  • Vulnerable Sector Check required (Region of Peel does not reimburse any costs)
  • Housing Operations and Management Services experience would be an asset
Benefits
  • Comprehensive Health, Dental, Vision benefit plan including psychological health
  • Voluntary enrolment into OMERS pension plan (where applicable)
  • Accrue Vacation on a monthly basis up to 3 weeks per annum
  • 3 Paid personal days and floating holidays
  • Flexible hours supporting your wellness and wellbeing
  • Annual performance review and merit increases based on performance
  • Supportive leadership and a culture of respect and inclusion
  • Access to tuition reimbursement (where applicable) and learning and development resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetenancy managementrecord keepingformal notice preparationadvocacyreferral coordinationlegislation complianceissue resolutioncommunity resource educationtenant engagement
Soft Skills
relationship buildingcommunicationcollaborationproblem solvingleadershiporganizationempathyadvocacyfacilitationinvestigation
Certifications
Post-Secondary Diploma in human servicesVulnerable Sector Check