Region of Peel

Account Manager

• Maintain and update customer account and premise information within the billing system using data received from Region of Peel departments, municipal partners, and Municipal Connect.
• Process stormwater-related account and premise updates received from local municipalities.
• Create new residential and commercial stormwater accounts and premises.
• Conduct quality assurance reviews to identify and resolve account, property, and billing discrepancies.
• Liaise with client municipalities and internal partners to validate and maintain accurate account information.
• Respond to customer inquiries, concerns, and complaints via telephone and email in a professional, courteous, and timely manner.
• Investigate billing-related issues, explain account information, and provide guidance to customers on stormwater billing matters.
• Participate in user acceptance testing (UAT) activities related to billing system enhancements and updates.
• Develop, review, and maintain standard operating procedures and process documentation.
• Identify opportunities for continuous improvement and collaborate with team members to enhance operational efficiency.
• Work closely with internal and external stakeholders to support business and program requirements.
• Perform other related duties as assigned.

Public Works Account Management – Stormwater

Project Manager

• Manage and coordinate projects including preparation of Expression of Interest, Request for Proposals/Tenders and the evaluation of submissions
• Track and report on consultant progress and deliverable submissions; develop project plans, work schedules and establish priorities
• Identify and coordinate all operational elements associated with projects/initiatives (including budgets and resources)
• Provide expertise, advice and guidance to the Water and Wastewater Divisions programs and services, and implementation of improvements and programs
• Conduct research on water and wastewater industry best practices and analyse data to make recommendations for improving business and operational processes and new programs
• Map current‑state processes, identify bottlenecks, and redesign workflows; facilitate implementation of approved changes to realize measurable efficiencies and service improvements
• Develop and deliver departmental reports related to Water and Wastewater best practices
• Facilitate meetings and prepare and delivers presentations and reports to directors, managers, project teams and to divisional meetings as required
• Evaluate and review current policies, practices and programs
• Develop and manage techniques for effective integration of programs across the division, department or Corporation as appropriate

Project Manager, Business Strategies – Improvement Initiatives

Analyst

• Support or lead projects to ensure delivery within established standards, scope, timelines, and risk parameters
• Contribute to project planning, documentation, and execution using established project management practices
• Lead components of initiatives including strategic, business, and operational planning deliverables
• Gather, analyze, and interpret data to support decision-making and program development
• Conduct environmental scans, literature reviews, and jurisdictional research
• Prepare clear, concise reports, presentations, and business documentation
• Facilitate sessions to map and analyze business processes, including current and future state mapping and gap identification
• Support quality improvement and process redesign initiatives across Health Services
• Engage stakeholders through meetings, workshops, and communications to advance project objectives
• Build strong working relationships with internal teams and external partners
• Develop and administer surveys, and support or lead focus groups to gather insights and feedback
• Contribute to performance measurement, quality initiatives, and program evaluation efforts

Public Works Account Management – Stormwater

Project Manager, Business Strategies – Improvement Initiatives

Analyst, Planning and Performance