Region of Peel

Financial Planning and Analysis

• Use strategic planning practices, processes and tools to facilitate strategic and operational planning; create alignment and accountability; develop performance measurement frameworks and evaluation plans to ensure progress towards achieving effective and efficient programs and services for Peel residents
• Ensure alignment of departmental efforts to the Region of Peel’s Strategic Plan through strategic planning, performance measurement, evaluation and change management methodologies
• Provide analysis and interpretation on trends, risks and gaps relating to Human Services data for planning and performance measurement purposes, draw cross-linkages between data, reports and community indicators
• Lead and assist in internal and external facilitations and consultations from a planning, performance and evaluation perspective with a focus on outcomes
• In partnership with program areas (divisions in the Human Services department), develop and analyze Key Performance Indicators (KPIs) using data that is both measurable and meaningful for assessing the extent to which objectives and outcomes are achieved and where areas for development/improvement are identified
• Provide evaluation support by facilitating the development of evaluation plans, matrices/questions, and frameworks through appropriate methodologies, including logic models, performance measurement frameworks, evaluation tools, data analysis and report writing to make recommendations
• Keep abreast of best practices in strategic planning, performance measurement and evaluation and work to build the capacity of the Department through knowledge exchange and developing learning tools to enhance the knowledge of internal staff
• Provide recommendations and advice with respect to risk management, quality assurance, business continuity and program changes which align with Departmental and client perspectives; recommend new ways to measure and share performance statistics that ensure metrics are utilized to enhance program delivery
• Demonstrates strong client management skills and the ability to work collaboratively to ensure projects are successful

Specialist, Strategic Planning, Management & Evaluation

Therapist

• Provide therapeutic and recreational services and support the independence of clients in attendance at the Adult Day Service
• Assist with providing activities, which are varied to meet the needs of the participants from the community
• Assist the participants to integrate into the group activities and programs which may include hobbies, social events, spiritual care programs and therapeutic regimes
• Assess participants’ abilities and interests and recommend specific programs
• Serve all meals and snacks to clients according to proper dietary requirements
• Provide assistance for all activities of daily living
• Maintain appropriate records in accordance with the policies and procedures and legislated standards of the Centre
• Day Program Assistant responsibilities as per job description

Adult Day Program Assistant – Recreation Therapist

Support Engineer

• Conduct a variety of traffic related studies; analyze data manually or through computer applications.
• Respond either verbally or in writing to enquiries from Council and from the public relating to traffic operation matters.
• Liaise with local and regional staff, the public, lawyers, enforcement authorities, contractors, consulting firms and politicians.
• Observe the operation of traffic and traffic control devices and recommend changes in pavement marking, traffic control, signage etc. based on observations.
• Monitor, analyze and review traffic count data.
• Assist in Regional Education and Outreach programs.
• Review and provide comment on consultant engineering submissions.
• Identify intersections which are to be included in the Capital Works Traffic Signal Program.
• Determine requirements for traffic and pedestrian control, signal phasing and timing.
• Review functional plans to ensure necessary geometrics, signing and pavement marking requirements are met for capital projects.
• Provide Traffic Engineering input into the E.A process, Master Plans and other planning initiatives.
• Identify intersections which are to be included in the capital construction program.
• Determine necessary lane configurations to improve overall traffic operations.
• Co-ordinate traffic comments for Capital Projects and Planning projects.
• Prepare the manual count and radar study programs, analyze data and recommend improvements.
• Prepare specialized construction sign and detour layouts as required and recommend necessary revisions in the field.
• Provide guidance and assistance to students.
• Review posted speed limits, truck prohibitions.
• Recommend the purchasing of new or updated equipment for the use of traffic studies.
• Conduct research to improve processes and procedures.
• Perform other duties as assigned.

Technical Analyst – Traffic Operations

Customer Support

• Primary on-site/in person contact for tenancy enquiries from application to end of tenancy
• Build and maintain on-going relationships with tenants to engage and empower them to resolve issues and participate in their communities
• Provide education, community resources, support and guidance to tenants
• Work in collaboration with other regional staff (e.g. Health Services, Client Relationships, etc.) and external agencies to resolve tenancy matters (e.g. unit rentals, outstanding arrears, rent calculations)
• Engage tenant to identify their needs and work with internal/external partners and community agencies to make appropriate referrals and advocate when required
• Initiate, coordinate and facilitate tenant meetings as required
• Lead and carry out plans related to tenant matters with applicable legislation, policies and procedures (i.e. Site Security Reports, complaints, tenancy records, Tenant Annual Reviews, internal transfers, non-rent related tenancy agreements, etc.)
• Attend Tribunal Hearings/Small Claims Court on behalf of Housing Operations and Management Services
• Document and maintain accurate records of all communications
• Establish professional relationships with community support agencies to support vulnerable and high risk tenancies
• Investigate and respond to political enquiries
• Prepare customized formal notices, forms and letters as required

Tenancy Support Agent

Program Manager

• Provides policy, program and procedure development and analysis
• Assesses impacts of government initiatives on the Region of Peel
• Develops and maintains programs for the Human Services Department
• Collects and analyzes data on Human Services needs in Peel
• Authors reports related to human services programs and services
• Collaborates with internal and external stakeholders for successful program development

Program Analyst

Auditor

• Provide strategic leadership and administrative oversight for the Office of the Auditor General.
• Conduct value‑for‑money audits, assessing the quality of stewardship over public funds.
• Review, approve, and finalize complex audit reports, ensuring clarity, accuracy, and impact.
• Act as a key liaison between the Office of the Auditor General and senior leaders across the organization.
• Mentor and develop senior audit professionals, fostering a culture of integrity, accountability, continuous learning, and ethical conduct.

Deputy Auditor General

• Review the financial activities and the administrative structure for social housing groups, community agencies and non-profits in the Region of Peel
• Prepare subsidy estimates and reconcile subsidy entitlements for service providers in accordance with relevant legislation and regulations, regional policies, and funding guidelines
• Review and analyze budget and year-end financial statements from service providers
• Review and analyze Annual Information Returns from service providers
• Attend providers’ site and perform operational reviews of providers’ financial controls and processes
• Analyze and make recommendations on providers’ financial action plans
• Prepare information for annual budget submission and support the development of the Regional Human Services subsidy budget
• Reconcile monthly subsidy and prepare accruals
• Support the year end provincial audit process and other program reporting requirements
• Develop, implement, and maintain financial policies and procedures to ensure adequate internal controls exist within high volume expenditures
• Provide financial support and advice to participants in the Human Services program and staff members in the delivery of excellent customer service to clients
• Analyze and monitor financial performance of service providers, including identification of risk from insolvency or potential fraud
• Assess financial impact of changes in budget and program parameters
• Evaluate funding shortfalls or surpluses and explain causes
• Prepare and analyze subsidy forecasts
• Account reconciliation (analyze and raise issues with Supervisor/Senior Financial Analyst)
• Review and maintain a financial evaluating process to analyze new operators request for Service Agreements with the Region of Peel
• Assist in the development and implementation of a reporting process for assessing new service providers
• Support staff complement reporting function to Housing Services
• Perform routine and ad-hoc research and analysis.

Financial Analyst – Housing Services

• Assist the Activation Department to formulate, implement, evaluate and modify various individual and group therapeutic modalities which meet the restorative, social, emotional, intellectual, spiritual and physical needs of residents with responsive behaviours
• Implement and conduct specialized programs that enhance self-esteem and self-worth, i.e., reminiscing and current events
• Conduct assessments of residents’ recreation and leisure needs
• Coordinate and implement appropriate outreach services
• Assist the Rehabilitation Assistant to perform some restorative care programs/activities
• Maintain good relationships and effective communication with the residents, staff, volunteers and visitors
• Attend in-service education sessions, staff meetings, workshops, etc. as directed by the Activation Services Supervisor
• Maintain appropriate records in accordance with the policies and procedures and legislated standards of the Centre

Activation Therapist

Project Manager

• Lead multidisciplinary internal and external project teams including project managers, planners, consultants, and contractors while managing complex stakeholder environments and mitigating project, financial, political, and reputational risks
• Provide strategic direction across all phases of development, ensuring alignment with organizational objectives and regulatory requirements
• Oversee project planning activities, including critical path analysis, task prioritization, schedule development, and construction budget monitoring
• Coordinate feasibility studies and prepare development plans, project assessments, cash flow analyses, funding requirements, and operating pro formas
• Secure planning approvals in collaboration with municipal partners, including official plan amendments, zoning changes, variances, severances, and permits
• Support negotiations related to development strategy, real estate transactions, legal agreements, and the selection of development partners or consortiums
• Lead procurement processes from planning through award, including drafting scopes of work and supporting contract administration in partnership with Legal Services and Real Estate
• Prepare and review project updates and status reports for clients, senior leadership, the Board of Directors, regional committees, and internal stakeholders, and support presentations to Regional Council
• Communicate effectively with internal and external stakeholders by interpreting and negotiating outcomes, resolving issues such as contractor delays, and influencing decisions to advance project objectives
• Anticipate stakeholder needs and proactively address emerging issues, risks, and information requests
• Represent the organization at public consultations, open houses, presentations, and meetings with contractors, regulatory agencies, and community members
• Mentor and guide team members by demonstrating expertise in legal considerations, contract administration, engineering practices, design, and project management

Senior Project Manager

Payroll

• Manage a call center operations
• Provide guidance, coaching and support to direct reports
• Report to Managers on corporate initiatives
• Make recommendations, test, develop and implement new business practices
• Conduct complex research and prepare specialized documentation
• Administer performance management program processing

Team Lead – Human Resources, Employee Service Centre, Payroll

Analyst

• Reporting to the Manager, Research and Business Intelligence you will play an integral role in the business requirements gathering and BI project execution stages of the various BI projects within Human Services.
• You will be responsible for requirements gathering, interpreting, and analyzing information to provide recommendations for improvements to projects, processes, or performance management tools, frameworks, and methodologies.
• Evaluate, analyze and identify issues regarding current thinking, technologies, business practices, and programs as it related to Human Services (HS) programs
• Process Analysis (understand how current processes work and define the problem)
• Develop BI recommendations for process changes and improvements
• Conduct Gap Analysis (compare current state versus future state)
• Analyze information and provides recommendations to support HS improvements
• Determine user requirements and develops a customized solution utilizing advanced BI methodologies
• Develop designs for the business tools and processes required in HS
• Respond to information requests on behalf of the team
• Support team goals and objectives by providing advice, training and/or guidance to staff
• Promote and model the Regional Values and principles of the Common Purpose
• Build relationships with internal and external stakeholders

Analyst, Research – Business Intelligence

• Play an integral role as a subject matter expert in the business requirements gathering and system configuration of the various strategic initiatives and projects in Human Resources.
• Supports JBS, Litmos, Parklane, SAP or any other HCM applications to meet the needs of Human Resources.
• Manage and resolve assigned ServiceNow tickets.
• Design, analyze business requirements, document business processes, identify gaps and provide solutions for enhancements or functionality of the systems.
• Consult with business leaders and subject matter experts for problem analysis and solution design and work with IT services on implementation or system enhancements.
• Prepare specifications for developers, prepare test scripts and tests system functionality.
• Participate in application technical and functional testing, troubleshoot and research system problems, and maintain configuration of HCM system.
• Support Hypercare activities which will be in person up to and including five (5) days a week.

Human Capital Management Analyst

Community Manager

• Provide expert guidance and advice on the development and implementation of community engagement plans and strategies using methods and tools to meet the unique needs of each project to maximize meaningful engagement and input
• Evaluate, analyze and consolidate feedback received through engagement activities
• Prepare stakeholder engagement plans, presentations, project plans, council reports, briefing documents and other comprehensive reports
• Monitor trends in community engagement best practices, identify risks and opportunities for specialty areas including youth, housing, newcomers, food and income security
• Develop and provide training on effective community engagement methods and best practices
• Develop and maintain cooperative, collaborative and strategic relationships with internal and external partners including community leaders, service providers and internal staff
• Represent the Region of Peel at community tables and share community engagement information with community partners and stakeholders
• Identify and lead opportunities to engage community partners, municipalities, and service providers in a wide range of projects
• Conduct research, interpret and analyze complex information related to the community in order to provide recommendations on emerging issues such as affordability, income and food security, funding, employment, housing and homelessness

Community Engagement Specialist

• Serve as the trusted advisor and administrative lead to the Commissioner and department leadership team, managing schedules, briefings, and communications with discretion and accuracy.
• Prepare and manage correspondence, memos, reports, and presentations.
• Maintain efficient systems that ensure timely action and compliance with corporate standards.
• Coordinate policy updates, council reports, and internal communication processes.
• Maintain personnel and performance records for the departmental leadership team.
• Provide day-to-day oversight, mentorship, and alignment of departmental administrative teams, promoting a culture of service and collaboration.
• Plan and manage interactions with Regional Councillors, residents, community partners, and external boards to support strategic priorities, events, and public engagement.
• Oversee procurement, expenses, and financial reporting.
• Coordinate HR documentation and assist in the recruitment and onboarding of key administrative staff.
• Support corporate initiatives and manage cross-functional projects that enhance service delivery, operations, and administrative functions across the department.
• Act as a departmental liaison for technology updates. Maintain document workflows, including DocuSign and electronic recordkeeping.
• Influence a culture of continuous improvement, equity, and integrity, offering reliable leadership in a complex and politically sensitive environment.

Executive Assistant – Commissioner of Corporate Services, CFO

• Provide technical support to the team.
• Facilitate connection file/development project support to Inspectors, Clients and other Regional Sections.
• Track and maintain securities for development projects, advising on reductions and releases at appropriate stages of the project.
• Monitor construction maintenance periods and maintain records on status development projects.
• Co-ordinate the transfer of “As-Constructed” drawings and “Inspector’s Drawings” to GIS for records update.
• Correspond with inspectors, clients and other Regional Staff looking for information or requesting action on connection files and development projects.
• Investigate file requests including: Search files, programs (Hansen, Aqua Peel, CC&B, IPAL, EIM, Salesforce) and construction drawings for information as well as contacting other regional sources and relaying information to interested parties.
• Process inspection approvals for preliminary acceptance or final acceptance of project files including: Copy, scan and file work on computer
• Notify applicant of preliminary/final construction approval/deficiencies and commencement of maintenance period
• Notify applicant at end of maintenance period to prepare site for final inspection.
• Prepare inspectors package for final inspection.
• Prepare package for deficiency repairs to Operations/contractor.
• Follow up on deficiency repairs.
• Notify applicant of final construction approval, refund security deposit to applicant via Accounts Payable.
• Utilize software (Salesforce, Hansen, Aqua Peel, CC&B, IPAL, EIM, FIA) to monitor status
• Co-ordinate the transfer of completed files to the Records Centre.
• Confirm status of subdivision, nearing end of maintenance period, notify developer/consultant if not completed.
• Track work status in an Excel spreadsheet, Salesforce & FIA
• Coordinate the final CCTV Inspection for new subdivisions with wastewater program planning group.
• Review CCTV videos and prepare report noting deficiencies or recommendations for approval to applicable consultant.
• Send memo to Development TA granting final sanitary construction acceptance
• Track Development Project status.
• Coordinate various approvals with local municipalities, Consultants and internal clients.
• Co-ordinate Inspections of watermains, valves, hydrants, hydrant valves and services boxes on all new connection and development works
• Co-ordinate Inspections of manholes and water chambers for development projects as required for preliminary and final inspection approvals, while ensuring that all internal and external shareholders are informed of the Regions decisions and reports.
• Perform other duties as assigned.