Region of Peel

Analyst

• Support or lead projects to ensure delivery within established standards, scope, timelines, and risk parameters
• Contribute to project planning, documentation, and execution using established project management practices
• Lead components of initiatives including strategic, business, and operational planning deliverables
• Gather, analyze, and interpret data to support decision-making and program development
• Conduct environmental scans, literature reviews, and jurisdictional research
• Prepare clear, concise reports, presentations, and business documentation
• Facilitate sessions to map and analyze business processes, including current and future state mapping and gap identification
• Support quality improvement and process redesign initiatives across Health Services
• Engage stakeholders through meetings, workshops, and communications to advance project objectives
• Build strong working relationships with internal teams and external partners
• Develop and administer surveys, and support or lead focus groups to gather insights and feedback
• Contribute to performance measurement, quality initiatives, and program evaluation efforts

Analyst, Planning and Performance

Manager

• Lead and manage a team of subject matter experts and support staff.
• Ensure the strategic direction for the corporation, department, and division are integrated into the section.
• Prepare and manage an annual business plan and identify performance targets.
• Promote a client service-oriented culture and focus within the program.
• Develop, recommend, and administer the section's budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Recruit, coach, motivate, train, and evaluate reporting staff while ensuring efficient and effective utilization of resources.
• Provide guidance on technical and human resource issues and ensure consistent application of regional policies and procedures.
• Develop and empower employees through coaching, guidance, and regular feedback, providing development and stretch opportunities, strategic and technical direction, and encouraging participation in key decision-making processes where appropriate.
• Build and maintain relationships with counterparts in other jurisdictions to share information on activities, policies, trends, and relevant data.
• Establish partnerships with external agencies to participate in joint initiatives.
• Manage the development, implementation, and evaluation of health and safety programs, policies, and procedures.
• Act in an advisory capacity to management and legal representatives regarding significant safety matters, including major incident investigations, Ministry of Labour inspections, and workplace violence investigations.

Manager, Workplace Health and Safety

Billing Specialist

• Provide customer support service with respect to utility billing issues in a fast-paced call centre environment.
• Assess and complete all duties involved with producing a timely accurate water bill.
• Engage with utility customers using the Five9 softphone system to address and resolve customer inquiries.
• Accurately process change of ownership information into billing software.
• Interact with law firms to resolve conflicting information received or closing problem issues.
• Accurately process and input all relevant tenant information.
• Answer and address all utility billing related written correspondence or issues received through the BillingOps inbox.
• Work on yearly project for the Monthly/Quarterly transfer procedure, ensuring appropriate bills and letters go out to customers in a timely manner.
• Prepare monthly correspondence and email tracking reports.
• Calculate billing adjustments for problem accounts, enter into billing software, and prepare appropriate approval memos and client correspondence while keeping the management team appraised of the accounts in question.
• Exchange, provide or seek data or information from the various City Plumbing Departments or any other source such as a customer when the wastewater class is in doubt.
• Re-classify accounts where new sewer conversions or connections affect the classification of what percentage of waste water based on water usage the customer will be billed and notify the customers with a letter accordingly.
• Process final readings into the billing application and accurately calculate all prorated reads or final error corrections.
• Approve and accurately process refunds, billing adjustments or waiving of penalties as per authority level.
• Process all returned bills and re-issue to appropriate new locations.
• Input any relevant client information into utility billing system as required.
• Monitor the quality assurance reports for inconsistencies or problems and then resolve.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Utility Billing Representative

Public Relations

• Monitor and analyze public perception, media coverage, and stakeholder sentiment to identify potential risks and opportunities.
• Proactively manage and enhance the organization's public image through strategic initiatives and communication campaigns.
• Lead the development and implementation of thought leadership initiatives to establish the organization as a trusted authority.
• Develop and execute strategic media relations plans to secure positive coverage.
• Develop and maintain strong relationships with key media contacts and influencers.
• Serve as the primary point of contact for media inquiries and manage all media interactions.
• Analyze media coverage to assess the effectiveness of media relations outreach.
• Organize and manage press conferences and media events as required.
• Anticipate and mitigate reputational risk across traditional and social media.
• Manage multiple reputational challenges simultaneously with the ability to prioritize and execute appropriately.
• Draft large-scale risk assessments, playbooks, messaging briefings and guidance documents.
• Serve as a lead of the crisis management team, providing strategic communication counsel and support.
• Conduct crisis communication simulations and training to prepare the organization for potential crises.
• Advise senior leaders and key spokespeople in sensitive, high-impact situations.
• Develop and implement stakeholder engagement strategies to build and maintain strong relationships with key stakeholders.
• Represent the organization at industry events, conferences, and other public forums.
• Collaborate with internal teams to ensure alignment and integration of media relations into programs.
• Develop and manage budgets and resources effectively.
• Provide strategic direction and leadership to the media relations and issues management team.
• Foster a collaborative and high-performing team environment.
• Recruit, train, and develop team members to ensure they have the necessary skills and knowledge to achieve their goals.
• Conduct regular performance reviews and provide feedback to team members.
• Mentor and coach team members to enhance their communication and leadership skills.

Senior Manager, Media Relations – Issues Management

Customer Support

• Develop and implement a holistic customer data strategy aligned with business objectives, focusing on data acquisition, integration, analysis, and utilization.
• Provide strategic direction and leadership to three key teams: Marketing & Digital Analytics, Customer Data & Insights, and Service Peel.
• Identify and evaluate emerging technologies and data trends to ensure the organization remains at the forefront of customer data management and analytics.
• Collaborate with cross-functional teams to ensure alignment and integration of customer data initiatives.
• Oversee the collection, storage, and management of customer data from various sources, ensuring data accuracy, integrity, and security.
• Develop and implement data governance policies and procedures to ensure compliance with relevant regulations.
• Lead the development and implementation of advanced analytics solutions, including customer segmentation, predictive modeling, and data visualization.
• Ensure alignment between digital marketing efforts and overall customer data strategy.

Senior Manager, Customer Experience, Digital Strategy

Financial Planning and Analysis

• Create and run various data management and financial management reports (including forecasting) according to the agreed service level with external clients using SQL queries.
• Manage external client’s stormwater billing data within Peel Region’s billing software through the creation of quality assurance reports via SQL and Excel.
• Provide financial analysis and modeling for various reporting components of the stormwater billing.
• Oversee and monitor the interface process for stormwater billing data updates between Peel Region and external clients.
• Analyze and interpret detailed reports and complex data and develop recommendations or actions.
• Analyze various aspects of stormwater billing and make recommendations to management on streamlining processes to increase efficiency and effectiveness.
• Coordinate any system(s) testing when stormwater data is impacted.
• Engage in extensive problem-solving tasks including utilizing advanced research techniques, extensive consultations with subject matter experts, employing independent and sound judgment.
• Collaborate with internal partners to support program requirements.
• Other duties as assigned.

Senior Financial Analyst, Billing

Communications

• As the Superintendent Communications, you are at the centre of Peel Regional Paramedic Services’ daily operations; coordinating resources, supporting frontline safety, and ensuring the community receives timely, high‑quality emergency care.
• Lead Real‑Time Operations and make day‑to‑day operational decisions to support Peel’s Deployment and Utilization Strategy.
• Monitor call demand, system status, ambulance availability, and hospital offload pressures using CAD, dashboards, maps, and other tools.
• Act as the communications lead for mass casualty incidents and major operational disruptions.
• Manage staffing updates across MCACC, Operations Superintendents, Scheduling, and program areas.
• Support paramedic safety through system monitoring, risk mitigation, and hazard flag reviews.
• Prepare shift overview reports and lead investigations into complaints, delays, and variances using the Collaborative Culture of Safety and Reliability Response Guide.
• Maintain strong working relationships with MCACC, paramedic leadership, allied agencies, public officials, and media as required.

Superintendent, Communications, Paramedic Services

Support Engineer

• Perform condition assessment analysis of main line sewer, including trunks and siphons for inclusion in State of Good Repair (SOGR) Program.
• All defects found which results in a sanitary repair or replacement will be analyzed and included in the spot repair and replacement scope list along with all supporting documentation which includes maps, pictures, description of defect and description of repair needed.
• Escalate critical issues to Operations immediately for resolution.
• Ensure completion of inspection of all Watermain, Roads Capital lists, Special request CCTV from Capital Projects, Development, Operations and the CCTV PM Program on mainline sewers to meet customer deadlines.
• Completion of the lateral inspection program for inflow / infiltration analysis.
• Perform CCTV inspections using CCTV software to capture defect data. This includes ensuring the database in the truck is up to date and informing GIS of any discrepancies in the data.
• Follows up with all data transfers and ensures the CMMS/ GIS is accurate and up to date with infrastructure changes (spot repairs, lining, capital projects, etc.).
• Ensure PM maintenance for truck and camera equipment is followed.
• Perform daily maintenance on camera equipment and inform of any defects.

Technical Analyst, Closed Circuit Television

• Provide strategic and clinical leadership for BSO services across the Central West region.
• Lead system planning, funding utilization, and quality improvement initiatives.
• Manage regional BSO budgets, performance reporting, and ministry accountability.
• Oversee multidisciplinary teams delivering mobile behavioural support services.
• Ensure alignment to the provincial BSO mandate, practice standards, and performance expectations.
• Strengthen system integration and partnerships across health sectors.
• Prepare and present high ‑ level reports and recommendations to senior leaders and system partners.

Manager, Central West Behavioural Supports Program

Program Manager

• Deliver the Region of Peel’s property acquisitions for the capital infrastructure program within the applicable Public Works divisions.
• Lead, supervise, and coordinate staff responsible for negotiating and implementing real estate transactions.
• Make recommendations and plan for significant acquisition services including feasibility studies and full buy out/partial taking acquisition.
• Manage considerable acquisitions (including environmentally sensitive lands) and risk management.
• Respond to enquiries from senior level management at the Region, elected officials, area municipalities, conservation authorities, province, and various stakeholders.
• Provide professional advice and recommendations in relation to valuation of real estate assets, assess business and financial risks.