Public Works Account Management – Stormwater

Region of Peel

Account Management Representative managing stormwater billing functions and customer accounts at Peel Region. Handling inquiries and ensuring compliance with policies and procedures while providing exceptional customer service.

Posted 6/30/2026contractBrampton • 🇨🇦 CanadaMid-LevelSenior💰 CA$62,902 - CA$78,628 per yearWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Maintain and update customer account and premise information within the billing system using data received from Region of Peel departments, municipal partners, and Municipal Connect.
Process stormwater-related account and premise updates received from local municipalities.
Create new residential and commercial stormwater accounts and premises.
Conduct quality assurance reviews to identify and resolve account, property, and billing discrepancies.
Liaise with client municipalities and internal partners to validate and maintain accurate account information.
Respond to customer inquiries, concerns, and complaints via telephone and email in a professional, courteous, and timely manner.
Investigate billing-related issues, explain account information, and provide guidance to customers on stormwater billing matters.
Participate in user acceptance testing (UAT) activities related to billing system enhancements and updates.
Develop, review, and maintain standard operating procedures and process documentation.
Identify opportunities for continuous improvement and collaborate with team members to enhance operational efficiency.
Work closely with internal and external stakeholders to support business and program requirements.
Perform other related duties as assigned.

Requirements

What you’ll need

Completion of a post-secondary education program in business administration, finance, accounting, public administration, or a related field.
Minimum three (3) years of related experience in customer account management, billing administration, customer service, or a similar role.
Knowledge of Peel Region’s stormwater, water, and wastewater billing programs is considered an asset.
Experience working with billing systems; experience with Oracle CCBCS is preferred.
Experience handling financial transactions and understanding their impact on account balances.
Proven experience providing customer service and interacting with the public, including responding to inquiries, resolving concerns, and explaining complex information.

Benefits

Comp & perks

Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
OMERS Pension Plan: Enrolment to help secure your future with peace of mind.
Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Billing System ManagementFinancial Transaction HandlingData AnalysisProcess DocumentationUser Acceptance Testing

Soft Skills

Customer ServiceProfessional CommunicationProblem SolvingCollaborationContinuous Improvement

Certifications

Post-Secondary Education in Business AdministrationFinanceAccountingPublic Administration