Lead and support the technical integration of new and existing clients, including project planning, integration, configuration, User Acceptance Testing (UAT), go-live, and post-launch activities
Manage customer environments end-to-end, handling setup, validation, and ongoing troubleshooting of connectivity, configuration, and data integration issues
Act as the primary point of contact for all technical project communications, providing regular updates to internal stakeholders and client IT teams or leadership
Guide clients and technical teams through FHIR integrations and clinical data mapping, offering hands-on support beyond documentation and leading weekly technical review calls
Foster strong relationships with clients and users to drive adoption, promote advocacy, and ensure the product’s value is communicated across stakeholders
Maintain deep product expertise to support user training, answer technical questions, and recommend tailored solutions that meet client needs
Continuously identify and improve gaps in integration and implementation processes, contributing to the development of scalable, repeatable best practices
Support cross-functional initiatives and step into non-standard responsibilities as needed to ensure project and team success — from issue triage to ad-hoc team collaboration

Requirements

4+ years professional experience in technical integration, project management, or other relevant experience, with 1+ years in a healthcare environment
1+ years of coding/scripting (e.g., Python) experience
Experience with PyCharm, GitLab, Jira, Excel, Google Apps (Sheets, Docs, Slides, Drive, etc.)
Basic command line proficiency in macOS terminal (zsh/bash)
Experience leading meetings with client stakeholders
Located within 50 miles of a major airport and willing to travel to client sites, as needed (25% of time)

Benefits

Eligible for equity
99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
18 PTO days/yr + 1 week holiday break
Annual $750 learning & development stipend
Company-sponsored team retreat + social events
A sabbatical program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

technical integrationproject managementcodingscriptingFHIR integrationsclinical data mappingtroubleshootingdata integration

communicationrelationship buildingclient advocacyuser trainingproblem-solvingcollaborationleadership