Oversee the full receivables cycle, with a strong focus on collections, chargeback management, return reserves, and reconciliation processes.
Lead day-to-day operations of the AR team, including invoicing, collections, and cash application.
Monitor and analyze AR aging, proactively addressing delinquent accounts and reducing past-due balances.
Manage and reconcile chargebacks, short-pays, and deductions; partner with Sales, Operations, and Supply Chain to resolve disputes and recover funds.
Oversee accounting for chargeback write-offs to ensure accurate revenue recognition and compliance with company policies.
Manage return-to-vendor (RTV) reconciliations to ensure accuracy of credits, deductions, and supporting documentation.
Review customer contracts and vendor agreements to align AR practices with negotiated terms.
Prepare and deliver weekly and monthly AR and collection reports, highlighting risks, opportunities, and KPI trends (e.g., DSO, % past due).
Support month-end and year-end close by preparing AR reconciliations, reserve schedules, and audit support.
Recommend and implement process improvements and system enhancements to strengthen internal controls and improve efficiency.
Provide leadership, coaching, and professional development for AR clerks as the team scales.
Requirements
Bachelor’s degree in Accounting, Finance, or related field preferred; CPA or MBA preferred not required.
5+ years of progressive AR experience, preferably with 1 year in management or supervisory role.
Strong knowledge of chargebacks, return reserves, deductions, and RTV reconciliation in a retail/wholesale consumer products environment.
Hands-on experience with EDI invoicing, retailer/vendor portals, and chargeback management systems.
Proficiency in ERP/accounting systems (NetSuite, Salesforce, Looker) and advanced Excel skills.
Excellent analytical and reconciliation skills with strong attention to detail.
Effective communicator with the ability to collaborate cross-functionally (Sales, Operations, Customer Service, Supply Chain).
Comfortable in a fast-paced, high-volume environment with competing priorities.
Benefits
Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (sustainable) funds.
You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
This role may also be eligible for an annual discretionary bonus based on a range of factors; 5% eligibility noted.
We care about the causes our employees care about so we donate to community efforts on a yearly basis.
We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off).
Mission-based company with offices in LA, NYC and London and opportunities to collaborate globally.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
leadershipcoachingprofessional developmentanalytical skillsattention to detaileffective communicationcollaborationability to manage competing priorities
Certifications
Bachelor’s degree in AccountingBachelor’s degree in FinanceCPAMBA