Senior Customer Success Manager
Persado
Store Manager
Reformation
full-time
Posted on:
Location Type: Office
Location: Santa Monica • California • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Measure and Monitor sales performance taking action to improve business performance when needed.
- Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses
- Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
- Consistently meet and exceed store sales goals.
- Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
- Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships
- Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
- To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals
- Deliver and maintain extraordinary customer experience NPS scores.
- Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables.
- Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team.
- Ensure facility maintenance, presentation and organization.
- Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
- Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business
- Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising
- To manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
- Accountable for hiring, training and development of the store team across all areas of the business.
- Provide performance feedback to ensure growth, change and results Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication
- Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team
Requirements
- Minimum of 5 years Retail Experience required.
- Minimum of 4 years Retail Management Experience required.
- Experience working with a sales or retail organization and/or operationally intensive business.
- Ability to work in a fast-paced, cross functional team environment setting.
- Strong interpersonal skills and the ability to interact effectively with diverse personalities
- The drive to take on new challenges with the self-motivation for continuous personal and team development
- The ability to set clear objectives and inspire the team to reach their highest potential
- Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement
- The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
- A proactive and entrepreneurial sense of urgency and ability to prioritize important work
- A keen eye for identifying and evaluating new business opportunities
- Available to work a minimum of 40 hours per week
- Daily open availability across a full 7 day work week
- Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
- Understanding of Retail Labor Laws
- GSuite experience a plus
Benefits
- Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
- We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
- We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
- We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
- You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
- We care about the causes our employees care about so we donate to community efforts on a yearly basis.
- We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
retail managementsales performance measurementinventory accuracymerchandising presentationcustomer experience managementloss preventionoperational efficiencyteam developmentperformance feedbackscheduling
Soft skills
interpersonal skillsself-motivationteam inspirationstrategic collaborationproactive mindsetentrepreneurial sense of urgencyflexibilitycommunicationcoachingcustomer-first mindset
