Reflex Robotics

Customer Success Associate

Reflex Robotics

full-time

Posted on:

Location Type: Hybrid

Location: New York City • California • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Customer Success Associate to join our team.
  • High ownership, high equity, and the chance to shape the product from the ground up.

Requirements

  • 2+ Years of Experience
  • High EQ — you are able to read a room and present effectively to different audiences
  • Extremely detail oriented – you double check your work and pride yourself on being trustworthy
  • Hardcore - Willing to put in a ton of hours when needed and manage crisis
  • Low ego — you don’t mind doing mundane tasks if it’s a priority for the company
  • Proactive — you find things that are broken on your own and actively find solutions
  • Growth mindset — you’re curious, quick to learn, open-minded, and seek out feedback.
Benefits
  • Event Planning: Plan all the details (logistics, supplies, schedules, etc.) for customer / investor events.
  • Deployments: Travel to customer sites. Boots on the ground to make sure everything goes smoothly.
  • Technical Sales: Work directly with Chief Revenue Officer. Can field technical customer questions about our technology. Ideal candidate has background and knowledge of logistics / warehouse space.
  • Issue Resolution & Escalation: Act as a liaison between customers and internal teams.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
high EQdetail orientedtrustworthyhardcorelow egoproactivegrowth mindseteffective presentationcuriousopen-minded