Customer Account Manager
Redwood Software
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.
- Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities.
- Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts.
- Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach.
- Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.
- Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities.
- Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date.
- Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.).
- Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed.
- Be a reliable individual contributor and a great team player with a strong work ethic and openness for diversity.
- Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.
Requirements
- Experience in Business-to-Business and software sales background
- Proven track record in Account Management
- Possess initiative, business acumen, confidence, and a competitive attitude.
- Demonstrated ability to provide solutions and change behavior in support of business goals and objectives.
- Strong interpersonal skills to include verbal and written communication.
- Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales tacticsaccount managementproposal creationdeal negotiationpipeline managementrisk managementcustomer engagementbusiness acumensolution provisionbusiness-to-business sales
Soft Skills
relationship buildingexecutive presencenetworkinginterpersonal skillsverbal communicationwritten communicationinitiativeconfidencecompetitive attitudeteam player