Redwood Software

Solutions Engineer

• Emphasizes equal opportunity employment practices.
• Handles and processes personal data according to GDPR regulations.

Senior Solutions Engineer

Events

• Identify and prioritize the most impactful events we should participate in.
• Work cross-functionally with marketing and sales to plan events.
• Manage and communicate the event calendar.
• Lead the project management and logistics of events we are attending.
• Able to travel domestically and occasionally internationally to manage the booth
• Write pre-show and post-show email copy, build emails in Hubspot, and send emails in Hubspot.
• Manage pre-show social media promotion
• Manage lead handoff to sales from booth scans at the events
• Manage the post-show lead nurture through Hubspot email and digital ads.
• Measure, report, and optimize event performance.
• Communicate our event results and optimizations to leadership.

Events Marketing Specialist

Program Manager

• Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas
• Translate business strategy into executable operational roadmaps with clear milestones, ownership, and success metrics
• Drive alignment across stakeholders with competing priorities, ensuring timely delivery and measurable impact
• Proactively identify risks, dependencies, and constraints; develop mitigation plans and escalation paths
• Assess end-to-end processes (lead-to-cash, onboarding, delivery, renewals, data flows) to identify inefficiencies, bottlenecks, and root causes
• Apply Lean Six Sigma methodologies (Process mapping, Kaizen, value stream mapping, root cause analysis) to design and implement scalable process improvements
• Standardize workflows, documentation, and operating cadences while balancing flexibility for growth
• Measure outcomes and ensure improvements are sustained through governance, controls, and feedback loops
• Drive adoption of new processes, tools, and ways of working through thoughtful change management
• Partner with functional leaders to develop communication, training, and enablement plans
• Act as a trusted advisor to stakeholders, influencing without authority and fostering a culture of operational rigor and continuous improvement

Operations Program Manager

Manager

• Maintain a consistent and engaging presence across LinkedIn, YouTube, Reddit, Quora and relevant technical communities.
• Develop and manage a YouTube content strategy aligned to GTM campaigns and thought leadership, collaborating closely with Product Marketing, Content and Web teams.
• Tailor content and engagement approaches for each platform (e.g., YouTube community posts, shorts, playlists; Reddit/Quora threads; AMAs) to reach technical audiences and support new logo growth and expansion pipeline.
• Ensure social and community activity aligns with demand generation rhythms, product launches and pipeline goals.
• Seed and actively participate in SAP community discussions—especially around PI/PO migration—positioning JSCAPE as a secure, SAP-endorsed alternative.
• Build and execute a localized engagement approach for the DACH region in partnership with local advocates, influencers and SAP-focused LinkedIn groups.
• Activate employees—especially ELT members—as brand ambassadors by equipping them with messaging, content and tools to share authentically.
• Identify and engage key industry influencers and community groups to expand Redwood’s reach and credibility, surfacing opportunities for paid amplification.
• Build relationships with influencers and industry voices to co-create YouTube videos, podcast clips and social content aligned to thought leadership themes.
• Engage SAP community influencers, partners and customer advocates to amplify Redwood’s SAP-endorsed positioning and modernization narrative.
• Implement unified employee-facing messaging to ensure public engagement reflects Command of the Message principles.
• Partner with SEO, Content and Product Marketing to position Redwood’s expertise in locations where AI engines source insights (YouTube, Reddit, Quora, Stack Overflow, Medium and industry forums).
• Seed and sustain credible, high-value conversations in public/semi-public digital communities so Redwood’s insights are frequently referenced in AI training sources.
• Identify emerging conversations gaining traction in AI-indexed environments and activate employee, influencer, or partner participation.
• Collaborate with Content and Web teams to optimize metadata, structure and interlinking for AI discovery, snippet retrieval and topic authority.
• Track and report new indicators of success—AI search share of voice, inclusion in AI-generated results and content visibility across LLM-indexed ecosystems.
• Reinforce Redwood’s SAP Endorsed App authority across public conversations and ensure certification is consistently cited.
• Monitor sentiment, audience discussions and engagement patterns to inform GTM messaging, Product insights and content priorities.
• Identify high-performing conversations suitable for amplification through Paid, Web, or influencer channels.
• Track conversations across YouTube comments, finance ops communities, DevOps groups and cloud-focused forums to shape future positioning and narrative direction.
• Growth in social engagement, share of voice, employee advocacy participation, influencer reach, AI search visibility and conversation inclusion.

Social Engagement Manager

People Operations

• The People Operations Lead is responsible for building, scaling, and continuously improving the systems, processes, and programs that support the employee lifecycle.
• This role blends operational excellence with a strong employee experience mindset, ensuring our people processes are compliant, efficient, human-centered, and aligned with company values.
• You are a data-driven problem solver who believes that seamless operations are the foundation of a high-trust culture.
• Drive operational excellence by designing and implementing scalable, compliant global processes for core People Operations functions across the entire employee lifecycle, including onboarding, leaves of absence, offboarding, promotions, and internal transfers, with preference for automation wherever possible.
• Partner with SMEs and own compliance, including all Employee Handbooks, to ensure all People practice are staying current on all relevant local labor laws in all operating regions (UK, US, NL, DE, CAN, etc).
• Serve as the primary People Team POC for all annual audits and regular compliance reporting activities.
• Develop People Operations solutions by collecting and analyzing information, recommending courses of action.
• Provide direction and oversight of day-to-day work of junior People Operations Specialists.
• Act as the primary owner of HRIS data (e.g., Workday), ensuring data integrity and "single source of truth" reporting.
• Design and maintain people systems workflows that automate the employee experience, reduce manual errors, and deliver a seamless, high-quality employee UX across the lifecycle.
• Identify opportunities to automate manual tasks to improve the "speed to service" for our employees.
• Act as the escalation point for complex employee queries regarding policy, benefits, and leaves of absence by managing the People Operations ticketing system and AI chatbot.
• Develop and execute strategy for maintaining internal and employee facing People Team resources that are easily accessible and can be referenced by AI tools.
• Collaborate with the Employee Experience Manager to participate in projects to further enhance and globalize our People Operations processes for a seamless employee experience.

People Operations Lead

• As the Social Engagement Manager, you will strengthen Redwood’s brand credibility and drive discoverability across modern AI-indexed search ecosystems by leading our social media, community engagement and video storytelling strategy.
• You will own Redwood’s presence across LinkedIn, YouTube, Reddit, Quora and other relevant communities, ensuring the company’s thought leadership becomes prominently referenced, cited and surfaced through AI-driven search.
• You will activate employee advocates, build relationships with influencers and SAP community voices and fuel GTM momentum by elevating Redwood’s expertise in finance automation, cloud workloads and SAP modernization.
• Your work will directly shape our public narrative, expand brand reach and contribute to pipeline generation.
• Maintain a consistent and engaging presence across LinkedIn, YouTube, Reddit, Quora and relevant technical communities.
• Develop and manage a YouTube content strategy aligned to GTM campaigns and thought leadership, collaborating closely with Product Marketing, Content and Web teams.
• Tailor content and engagement approaches for each platform (e.g., YouTube community posts, shorts, playlists; Reddit/Quora threads; AMAs) to reach technical audiences and support new logo growth and expansion pipeline.
• Ensure social and community activity aligns with demand generation rhythms, product launches and pipeline goals.
• Seed and actively participate in SAP community discussions—especially around PI/PO migration—positioning JSCAPE as a secure, SAP-endorsed alternative.
• Build and execute a localized engagement approach for the DACH region in partnership with local advocates, influencers and SAP-focused LinkedIn groups.

• Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing.
• Collaborate with your partners in the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities.
• Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships.
• Negotiate contract terms and pricing with customers, ensuring on-time renewals.
• Work closely with Sales to hand off leads for upsell and cross-sell opportunities.
• Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue.
• Forecast renewal revenue and provide regular updates to management.
• Develop and execute renewal strategies to achieve or exceed renewal targets.
• Continuously improve the renewal process and contribute to best practices.
• Stay up-to-date on Redwood Software's products and services, as well as industry trends.

Renewals Manager

Account Manager

• Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.
• Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities.
• Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts.
• Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach.
• Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.
• Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities.
• Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date.
• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.).
• Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed.
• Be a reliable individual contributor and a great team player with a strong work ethic and openness for diversity.
• Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.

Customer Account Manager

• Serve as the primary technical and strategic partner for Redwood’s existing customers.
• Ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor.
• Partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering.
• Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations.
• Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment.
• Proactively identify adoption gaps, risk areas, and create “get-well” plans to ensure continued success and retention.
• Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers.
• Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals.
• Guide customers through evaluations and proofs-of-concept that validate new use cases and demonstrate business value.
• Translate business challenges into technical solutions using Redwood’s automation platform.
• Develop and execute account growth strategies that align customer roadmaps with Redwood’s value proposition.

Analyst

• Drive deal review discussions with the Sales organization.
• Collaborate with the Legal, Finance, Product, and other departments to ensure that we are aligned with company policies, industry regulations and legal requirements.
• Proactively drive quote and order execution through strategic deal structuring, ensuring they are delivered on time and within scope.
• Act as first line support for any quote creation issues for the Sales Organization.
• Help advise and craft standards and best practices for all facets of a deal including product, operational, legal and financial.
• Identify potential risks and issues during order creation and execution and develop mitigation plans to address them.
• Provide quote review and pricing approval support, ensuring compliance with company policy standards.
• Make recommendations for approvals for non-standard deal elements across internal stakeholders aimed at driving consistent terms and conditions.
• Work proactively to predict and minimize potential issues before they arise and resolve those in a timely manner.
• Identify opportunities to streamline and improve quote and order execution processes, driving operational efficiency and effectiveness.
• Implement quality control measures to ensure that deliverables meet the agreed-upon standards and quality criteria.
• Communicate progress, issues, and key milestones to relevant stakeholders, including management.

Senior Deal Desk Analyst

Sales Development Rep

• Quickly respond to leads and serve as a prospect’s first personal interaction with our company.
• Generate buyer conversations that will result in qualified sales opportunities.
• Reach out to leads with speed and precision.
• Qualify leads through research, targeted communication, and listening skills.
• Collaborate with sales team members to schedule discovery calls and product demos with a high rate of conversion and attendance.
• Provide in-depth information to the sales team to enable qualified and productive discussions and product demonstrations.
• Identify and make recommendations for ways to improve processes and tools.
• Meet or exceed assigned quota of contact engagements.
• Effectively record and maintain information within various tracking systems.

Senior Solutions Engineer

Events Marketing Specialist

Operations Program Manager

Social Engagement Manager

People Operations Lead

Social Engagement Manager

Renewals Manager

Customer Account Manager

Solutions Engineer

Senior Deal Desk Analyst

Sales Development Representative