Redwood Software

Account Manager

• The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships.
• Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.
• Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities.
• Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts.
• Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach.
• Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.
• Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities.
• Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date.
• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.)
• Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed.
• Be a reliable individual contributor and a great team player with a strong work ethic and openness for diversity.
• Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.