Redemption Plus

Customer Service Specialist

Redemption Plus

full-time

Posted on:

Location Type: Hybrid

Location: Overland Park • Kansas • United States

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Job Level

Junior

About the role

  • End-to-End Account Stewardship Portfolio Management: Own the communication for a dedicated set of growth accounts.
  • Proactive Retention: Monitor reorder patterns and customer health.
  • High-Volume Excellence: You’ll manage a high volume of communication (emails, calls, and tickets).
  • Financial Stewardship: Manage credits and returns with a high degree of accountability.
  • Cross-Functional Coordination: Partner with our Warehouse, Product, and Sales teams to remove blockers.
  • System Integrity: Maintain disciplined CRM hygiene within Salesforce.
  • Continuous Improvement & Field Insight: Identify recurring friction points and propose systemic fixes.

Requirements

  • 0–2 years of experience in customer service or operations (distribution or retail environments are a plus).
  • High school diploma required; Bachelor's degree preferred.
Benefits
  • Company-paid health, dental, and vision insurance.
  • Immediate Vesting: 401(k) with company match that is yours from day one.
  • Hybrid Balance: Enjoy 3 days in our Overland Park hub for collaboration and 2 days remote for focused work.
  • Culture of Ownership: We live our values— Customer Obsession, Accountability, and Hustle —and we actually have fun doing it.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationaccountabilitycoordinationproactive retentioncontinuous improvement
Certifications
high school diplomaBachelor's degree