Redemption Plus

Customer Support

• End-to-End Account Stewardship Portfolio Management: Own the communication for a dedicated set of growth accounts.
• Proactive Retention: Monitor reorder patterns and customer health.
• High-Volume Excellence: You’ll manage a high volume of communication (emails, calls, and tickets).
• Financial Stewardship: Manage credits and returns with a high degree of accountability.
• Cross-Functional Coordination: Partner with our Warehouse, Product, and Sales teams to remove blockers.
• System Integrity: Maintain disciplined CRM hygiene within Salesforce.
• Continuous Improvement & Field Insight: Identify recurring friction points and propose systemic fixes.

Customer Service Specialist

• Own the communication for a dedicated set of growth accounts.
• Monitor reorder patterns and customer health.
• Manage a high volume of communication (emails, calls, and tickets) with a focus on First Contact Resolution.
• Manage credits and returns with a high degree of accountability.
• Partner with our Warehouse, Product, and Sales teams to remove blockers.
• Maintain disciplined CRM hygiene within Salesforce.
• Identify recurring friction points and propose systemic fixes.
• Head out for structured onsite customer visits to gather feedback.