Redemption Plus

Business Development Rep

• Engage inbound leads within 1 hour via phone, email, or text
• Qualify prospect fit using our BANT framework (Budget, Authority, Need, Timeline)
• Conduct discovery calls to understand business needs and pain points
• Book qualified demos and site visits for Account Executives
• Re-engage dormant accounts and identify expansion opportunities
• Maintain accurate records for all leads, contacts, accounts, and opportunities
• Log all calls, emails, and meeting notes in Salesforce within 24 hours
• Update lead statuses and pipeline stages in real-time
• Generate weekly reports on lead flow, conversion rates, and pipeline health
• Assist AEs with quote preparation and proposal coordination
• Support new customer onboarding and initial order setup
• Respond to customer inquiries and route to appropriate team members
• Coordinate trade show logistics, booth setup, and lead capture
• Participate in weekly sales training and product knowledge sessions
• Shadow Account Executives on customer calls and meetings
• Stay current on industry trends, competitor offerings, and our product line
• Develop skills in objection handling, negotiation, and closing techniques

Business Development Representative

Operations

• Maintain accurate, clean data across Salesforce, pricing platforms, and internal tools
• Assist with troubleshooting and minor updates to PHP-based internal web applications
• Identify and resolve data inconsistencies; support internal automation initiatives.
• Build and manage Excel-based reports and dashboards
• Run basic SQL queries to support data extraction and analysis
• Document processes and workflows to ensure repeatability and compliance
• Partner with internal teams to understand data and system needs
• Fulfill operational data requests in a timely, accurate manner
• Participate in team meetings and project planning sessions
• Engage in ongoing training for Salesforce, SQL, PHP, and internal tools
• Shadow experienced team members and contribute to internal improvement projects
• Explore paths into systems administration, business intelligence, or development

Technical Operations Associate

• Maintain accurate, clean data across Salesforce, pricing platforms, and internal tools
• Assist with troubleshooting and minor updates to PHP-based internal web applications
• Identify and resolve data inconsistencies; support internal automation initiatives.
• Build and manage Excel-based reports and dashboards
• Run basic SQL queries to support data extraction and analysis
• Document processes and workflows to ensure repeatability and compliance
• Partner with internal teams to understand data and system needs
• Fulfill operational data requests in a timely, accurate manner
• Participate in team meetings and project planning sessions
• Engage in ongoing training for Salesforce, SQL, PHP, and internal tools
• Shadow experienced team members and contribute to internal improvement projects