Redbarn Pet Products

Account Manager

• Distributor Management: Build and maintain strong relationships with assigned distributors and sales partners.
• Monitor inventory levels, fill rates, and sales performance to identify opportunities for growth.
• Conduct regular business reviews and develop action plans to increase revenue.
• Drive new product placement and promotional participation.
• Manage pricing alignment, deductions, returns, and credits.
• Coordinate product samples, trade shows, sales meetings, and customer training.
• Support distributor sales teams through product education and sales initiatives.
• Execute inside and outside sales blitzes to increase market presence.
• Retail Account Management: Grow sales within assigned retail accounts and geographic territory.
• Increase product placement, shelf space, and secondary displays.
• Build relationships with store-level teams and retail buyers.
• Execute promotional programs, merchandising initiatives, and point-of-purchase displays.
• Conduct product training for retail associates.
• Perform store visits to assess opportunities and support sales growth.

• Serve as the primary commercial contact for assigned national retail accounts, building strong relationships across buying, replenishment, category management, eCommerce, and operations teams.
• Deliver annual and quarterly sales, profit, and distribution objectives.
• Develop and execute Joint Business Plans (JBPs) aligned with customer and company growth strategies.
• Lead line reviews, assortment optimization, category recommendations, new item launches, and retail resets using consumer insights and item productivity analysis.
• Prepare and deliver Quarterly Business Reviews (QBRs), executive business updates, and strategic performance presentations.
• Identify new growth opportunities while strengthening existing customer partnerships.
• Develop customer pricing strategies that balance retailer margin requirements with company profitability objectives.
• Build and execute annual promotional calendars including TPRs, feature ads, displays, digital events, and seasonal programs.
• Evaluate promotional effectiveness through post-event analysis and ROI measurement.
• Manage customer trade budgets, accruals, reconciliations, and spending effectiveness.
• Partner with Finance to resolve deductions, short pays, chargebacks, and claims while implementing root-cause improvements.
• Own account forecasting assumptions by incorporating POS trends, inventory levels, seasonality, and promotional activity.
• Partner with Demand Planning to improve forecast accuracy and inventory availability.
• Work closely with Supply Chain and Customer Operations to improve fill rates, service levels, on-time delivery, and retailer scorecard performance.
• Identify and mitigate risks related to production schedules, lead times, allocations, product launches, and discontinuations.
• Communicate supply risks and recovery plans proactively with both customers and internal stakeholders.
• Ensure compliance with retailer operational requirements including purchase orders, routing guides, EDI transactions, ASNs, invoicing, labeling, packaging, and pallet configuration.
• Coordinate item setup and maintenance, including product master data, UPCs, dimensions, imagery, and digital content.
• Maintain expertise in retailer portals, scorecards, compliance programs, and operational requirements.
• Lead cross-functional resolution of operational issues affecting customer performance, profitability, and service.
• Partner with Marketing and eCommerce teams to support online assortment expansion and digital merchandising.
• Coordinate retailer-specific digital promotions and online events.
• Ensure product detail pages (PDPs) contain accurate images, product attributes, claims, and compliance information.
• Support private label initiatives including RFP responses, costing, margin analysis, packaging coordination, specifications, compliance documentation, and launch planning.
• Coordinate cross-functional execution to ensure successful, on-time product launches.
• Serve as the internal voice of the customer across Sales, Finance, Supply Chain, Demand Planning, Marketing, Quality Assurance, Customer Operations, and Product Development.
• Lead cross-functional project execution through clear communication, timelines, accountability, and project management.
• Develop scalable processes and best practices that improve execution, efficiency, and customer performance.

National Account Manager – Pet Speciality

• Manage distributors assigned as follows: Review inventory and fill rates.
• Conduct business review meetings.
• New item placement.
• Get pricing to distributor that is inline with the suggested list price.
• Promotion participation (national & regional).
• Handle deductions, returns, and credits.
• Coordinate shows and order samples for them.
• Order samples for distributor reps.
• Attend distributor sales meetings and set up trainings.
• Set up inside/outside blitz.
• Manage retail locations/direct buying accounts in assigned states as follows: Grow sales in the store.
• Get new products placed.
• Gain shelf space in the store.
• Gain off shelf secondary placement in stores.
• Set up POP and signage in store.
• Conduct training for store employees.
• Business reviews.
• Set up marketing promotions.
• Write turnover orders in the store.

Account Manager

National Account Manager – Pet Speciality

Account Manager – South Carolina