Red Rock Behavioral Health Services

IT Support Technician

Red Rock Behavioral Health Services

full-time

Posted on:

Location Type: Office

Location: Oklahoma City • Oklahoma • United States

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Tech Stack

Unix

About the role

  • Coordinates with IT Support Manager regarding system management and operating procedures.
  • Provides help desk support, service and preventive maintenance activities on PCs, networks, telecom systems and peripherals.
  • Capable of basic desktop support install new hardware/software, swap out desktops, download fixes/service packs, virus detection/resolution, etc.
  • Responds to telephone calls, emails and personnel requests for technical support.
  • Provides support to end users on a variety of issues.
  • Provides first level technical support and troubleshooting to end users.
  • Assists users with questions or problems.
  • Identifies, researches, and resolves technical problems.
  • Documents, tracks and monitors problems to ensure a timely resolution.
  • Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected as directed by the IT Support Manager.
  • Implements policies and procedures regarding how problems are escalated to the next level of technical support.
  • Assists in the installation, maintenance, and general support of hardware and software systems.
  • Documents, maintains, upgrades or replaces hardware and software systems, including maintaining inventory of hardware and software systems.
  • Participates in projects as directed by IT Support Manager.
  • Participates in and conducts technical training programs, if needed.
  • Implements the deployment, maintenance, support and upgrades of desktop PCs, PC operating systems and applications, hardware and local/network printers.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
  • Travels as necessary to sites to install PCs and other hardware.
  • Installs, troubleshoots, repairs and maintains telecommunications equipment and cabling systems for data, security video, and phone.
  • Supports and maintains user account information including rights, security and systems groups.
  • Coordinates special projects as requested by supervisor to assure timely and successful implantation of hardware, software and customer training.
  • Communicates with vendors of electronic equipment.
  • Conducts product research and recommends feasible updates/repairs/replacements in accordance with existing market and agency needs.
  • Attends staff meetings, workshops and seminars to learn Agency policy, rules, regulations and procedures; participates in ongoing in-service training as well as pertinent external training.
  • Assists in the development and implementation of programmatic goals and objectives.
  • Assists in compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
  • Maintains core competencies in relation to working with co-occurring disorders through continuing education and implementing skills into all aspects of treatment.
  • Supports and assists with the facilitation of Care Plans for consumers within the Red Rock Health Team.
  • Performs other duties as required.

Requirements

  • High School Diploma or equivalent
  • Two years help desk experience
  • Ability to plan, organize and conceptualize training methods and needs for each user and provide computer training to customers
  • Ability to work in pressure situations to meet required deadlines; flexibility in work schedule
  • Ability to work in an environment where a wide degree of creativity and latitude are expected
  • Technical writing skills and ability to train all levels of users
  • Must be able to manage and schedule multiple projects on ongoing basis with ability to prioritize and work independently and as a team member
  • Knowledge of PC hardware and software, word processing systems, information and data processing systems, database management systems, personal computer networking and communication and basic programming logic and techniques
  • Excellent verbal communication skills, including assisting and training non-technical personnel in software and hardware procedures and utilization
  • Relevant Associate or Bachelor’s degree or Technical Training program preferred
  • Four years help desk experience preferred
  • AIX Unix preferred
  • Community Mental Health (CMHC) or Management Information System (MIS) degree preferred
  • Microsoft Certified Engineer preferred
  • Knowledge of LAN/WAN protocols relating to PC connectivity in a Windows Active Directory/Unix environment preferred
  • Commitment to the mission of Red Rock BHS
Benefits
  • We pay a generous portion of your Health Insurance
  • Low-cost Dental and Vision Insurance
  • Retirement Plan with employer contributions equal to 5% of annual salary
  • Student Loan Repayment Options
  • No Cost Employee Assistance Plan
  • 3 Weeks Paid Time-Off (increases annually between years 2-10)
  • 9 Paid Holidays
  • 1 Floating Holiday to use at your discretion.
  • 4 Rest and Relaxation Days
  • 3 days of Education Leave
  • 4 hours of Volunteer Leave
  • Eligible for Pay Increases and Bonuses Annually
  • Employer Paid Long-Term Disability and Life Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
help desk supportdesktop supporthardware installationsoftware installationtroubleshootingvirus detectionnetwork maintenancetelecommunications equipmentPC operating systemsdatabase management systems
Soft Skills
technical writingtrainingplanningorganizationcreativityflexibilitycommunicationproblem-solvingindependenceteamwork
Certifications
Microsoft Certified Engineer