Red Rock Behavioral Health Services

Customer Support

• Provides support to staff in Crisis Unit
• Assists nurses with various group/individual activities, including set up and clean up
• Listens and responds effectively to consumers, reports observations to nurse for progress notes, assists and completes paperwork for various duties
• Applies knowledge to identify issues and internal problems
• Maintains contact with consumers as required to coordinate activities on unit
• Participates in recreational activities while ensuring safety for staff and high-risk consumer population
• Demonstrates awareness in high-risk environment; follows detailed procedures and maintains contact (at times 1:1) for high risk consumers
• Assists team members in verbal and physical interventions to ensure safety of consumers
• Assists in basic cooking and cleaning for program needs (if applicable)
• Monitors supplies and coordinates or makes purchases to assure necessary items are available including games, supplies, refreshments, etc
• Participates in ongoing in-service education as required
• Attends staff meetings, workshops, and seminars as required
• Executes a wide variety of tasks and changes focus quickly as demands change
• Supports and assists with the facilitation of Care Plans for consumers
• Performs other duties as required

Crisis Support Specialist

Administrative Assistant

• Performs administrative duties and advanced level receptionist duties within the agency.
• Assists with electronic health record entry and wellness & community connections.
• Answers phones, greets visitors/staff coming to area, supports core team, and performs general office duties related to the program.
• Completes routine assignments and/or special assignments on a daily basis.
• Performs program opening/closing responsibilities as pertains to assigned area, including securing confidential items.
• Types correspondence, memoranda, reports, copies and distributes information as directed.
• Performs duties as required to understand and maintain the electronic health record system.
• Ensures adherence to documentation process for prescribed word processing procedures.
• Coordinates and manages agency forms, materials, and printing requests; receives bids for printing jobs or special projects, and checks for quality, quantity, cost accuracy and efficiency; and maintains agency reference manual forms.
• Answers, screens, and routes telephone calls and visitors.
• Directs clients, visitors and staff to program area and assists them with their particular needs.
• Coordinates meetings, schedules, and appointments (clients staff and/or community).
• Assists with the facilitation of Care Plans for consumers within the Red Rock Health Team.
• Performs other duties as required.

Manager

• The Virtual Care Manager connects with the person served utilizing telehealth equipment to provide support services including initial screening for crisis intervention, case management, assistance with treatment planning, client advocacy, prevention and education. Participates in virtual treatment team meetings, providing the information is pertinent to the treatment of the consumer Educates and supports consumers’ families Assists each consumer in having Primary Care services Completes documentation in a timely manner Provides ongoing assessment of consumer and makes appropriate changes in treatment plans to ensure immediate and appropriate interventions are provided in response to changes in mental status or behavior which puts consumers at risk (e.g., suicidality) Provides crisis assistance to assure safety of consumers by consultation with consumer, staff psychiatrist, family members, and area hospitals/emergency units; provides proper paperwork for hospitalization. Provides on-call services Exhibits knowledge of core competencies in relation to working with co-occurring disorders through continuing education and implementing skills into all aspects of treatment Demonstrates confidentiality and informs consumers of rights and obtains necessary authorization for obtaining and releasing information Provides clinical services to consumers to teach behavioral symptom-management techniques to alleviate and manage symptoms Performs other duties as required

Crisis Support Specialist

Administrative Assistant

Advanced Virtual Care Manager