Red Rock Behavioral Health Services

Manager

• Provides practical help and support, advocacy, coordination, side-by-side individualized support, problem solving, direct assistance, training, and supervision to help consumers obtain the necessities of daily living including medical and dental health care; legal and advocacy services; financial support such as entitlements (e.g., adult foster care, paid roommates, meals brought in for those who need it); money-management services (e.g., payeeships); and transportation
• Participates in disposition/treatment team meetings, providing the information is pertinent to the treatment of the consumer
• Assists in developing, writing, implementing, evaluating, and revising overall Service Plan goals and objectives
• Coordinates approved services, facilitates communication between various service providers with DHS or other referral sources; advocates on behalf of each consumer to ensure that treatment and reintegration plans are being followed, and assists the consumer, family, and referral source in arranging follow up support services
• Educates and supports consumers’ families
• Assists each consumer in having Primary Care services and supports consumers to have and effectively use a personal physician and dentist. Assists consumers in learning self-management skills for their physical health concerns. Addresses and reminds consumers of preventive care as recommended by their physician
• Maintains core competencies in relation to working with co-occurring disorders through continuing education and implementing skills into all aspects of treatment
• Provides and completes all paper work assignments and prior authorizations, including but not limited to Service plans, Consumer Assessment Records and daily progress notes within designated time frame
• Documents consumer progress to maintain a permanent record of consumer activity according to established methods and procedures
• Provides ongoing assessment of consumers’ mental illness symptoms and consumers’ response to treatment. Makes appropriate changes in treatment plans to ensure immediate and appropriate interventions are provided in response to changes in mental status or behavior which puts consumers at risk (e.g., suicidality)
• Demonstrates knowledge of requirements and compliance with Medicaid, Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS), Commission on Accreditation of Rehabilitation Facilities (CARF) and any other funding/contract source
• Demonstrates confidentiality and informs consumers of rights and obtains necessary authorization for obtaining and releasing information
• Assures coverage when co-workers are absent by filling in as needed
• Provides direct clinical services to consumers on an individual, group, and family basis in the office and in community settings to teach behavioral symptom-management techniques to alleviate and manage symptoms not reduced by medication and to promote person growth and development by assisting consumers to adapt to and cope with internal and external stresses
• Coordinates with outside inpatient services to detoxify consumers and establish linkage to self-help programs (e.g., Alcoholics Anonymous, Narcotics Anonymous) and residential facilities
• Builds rapport and working partnerships with relevant local, state, and federal government agencies
• Promotes community education projects to help increase awareness of Post Traumatic Stress Disorder (PTSD) & Acute Mental Health Crises
• Supports and assists with the facilitation of Care Plans for consumers within the Red Rock Health Team
• Performs other duties as required

Advanced Care Manager II

Therapist

• Completes intakes, develops treatment plans, determines clinical diagnosis and refers clients to appropriate resources internally or externally
• Prepares, plans, facilitates, and implements direct care of consumers through groups and/or individual therapy
• Participates in treatment team meetings providing information pertinent to the welfare of consumers for supervision
• Provides crisis assistance and consults with various third parties as deemed appropriate
• Completes all documentation in a timely manner
• Coordinates input from all team members into the comprehensive treatment plan
• Assists in the development and implementation of programmatic goals and objectives
• Maintains confidentiality
• Maintains core competencies in relation to working with co-occurring disorders through continuing education and implementing skills into all aspects of treatment
• Maintains effective working relationships and strategic alliances with consumers, other staff, the community, and other non-profit organizations
• Exercises independent judgment
• Works effectively in a team environment
• Seeks supervision as appropriate for the safety of consumers and adherence to Policy and Procedures
• Encourages teamwork and supports the culture and goals of the agency
• Maintains compliance with state agencies and any other funding /contract sources
• Performs other duties as required

Support Engineer

• Coordinates with IT Support Manager regarding system management and operating procedures.
• Provides help desk support, service and preventive maintenance activities on PCs, networks, telecom systems and peripherals.
• Capable of basic desktop support install new hardware/software, swap out desktops, download fixes/service packs, virus detection/resolution, etc.
• Responds to telephone calls, emails and personnel requests for technical support.
• Provides support to end users on a variety of issues.
• Provides first level technical support and troubleshooting to end users.
• Assists users with questions or problems.
• Identifies, researches, and resolves technical problems.
• Documents, tracks and monitors problems to ensure a timely resolution.
• Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected as directed by the IT Support Manager.
• Implements policies and procedures regarding how problems are escalated to the next level of technical support.
• Assists in the installation, maintenance, and general support of hardware and software systems.
• Documents, maintains, upgrades or replaces hardware and software systems, including maintaining inventory of hardware and software systems.
• Participates in projects as directed by IT Support Manager.
• Participates in and conducts technical training programs, if needed.
• Implements the deployment, maintenance, support and upgrades of desktop PCs, PC operating systems and applications, hardware and local/network printers.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Travels as necessary to sites to install PCs and other hardware.
• Installs, troubleshoots, repairs and maintains telecommunications equipment and cabling systems for data, security video, and phone.
• Supports and maintains user account information including rights, security and systems groups.
• Coordinates special projects as requested by supervisor to assure timely and successful implantation of hardware, software and customer training.
• Communicates with vendors of electronic equipment.
• Conducts product research and recommends feasible updates/repairs/replacements in accordance with existing market and agency needs.
• Attends staff meetings, workshops and seminars to learn Agency policy, rules, regulations and procedures; participates in ongoing in-service training as well as pertinent external training.
• Assists in the development and implementation of programmatic goals and objectives.
• Assists in compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Maintains core competencies in relation to working with co-occurring disorders through continuing education and implementing skills into all aspects of treatment.
• Supports and assists with the facilitation of Care Plans for consumers within the Red Rock Health Team.
• Performs other duties as required.

IT Support Technician

Customer Support

• Performs rehabilitation and support functions and assists in treatment
• Facilitate activities in nutrition, exercises managing physical health concerns
• Provides peer support services
• Serves as a client advocate, providing information and peer support for clients in various settings
• Assists clients in developing individual physical wellness plans
• Models effective coping techniques and self-help strategies
• Assists service recipients in articulating personal goals for recovery
• Attends treatment team and program development meetings

Advanced Care Manager II

Therapist

IT Support Technician

Recovery Support Specialist I