Red Hat

Vice President, Global Telco Services

Red Hat

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Execute Red Hat’s transformative vision to deliver an exceptional customer experience for Hybrid cloud, Edge, autonomous networks, horizontal common clouds, AI, etc. leading to increased adoption of Red Hat technologies, inclusive of our Ecosystem for the Telco market.
  • Work closely with all Global Telco and Geo Telco Sales leaders, aligning efforts to ensure optimal outcomes for our customers and partners.
  • Ensure, in collaboration with regional services teams, the on time and to budget delivery of specific Telco services projects.
  • Establish and execute strategies to ensure delivery of globally consistent Telco Services to our customers.
  • Work with the Geo Sales organizations to deliver incremental order and revenue to the current Telco services business.
  • Plan and budget for all delivery resource demands and ensure optimal utilisation of resources across projects.
  • Lead the continual evolution of the telco services catalog to ensure business growth across all markets.
  • Drive Consulting, Training and Technical Account Management functions within the business.
  • Collaborate with Global Services Practice Leaders and all Geo Services leaders, as well as other in-region functional groups for consistent services strategy and execution.
  • Accelerate our focus on Customer-centric Value as we evolve business models from prepaid annual to consumptive models accommodating enterprise commitments.
  • Source and engage with external delivery partners, globally, in delivering the expanded services catalog and projects in general, on time and to budget.
  • Define, manage and optimize a globally consistent, proactive and cross-functionally aligned customer success operating model and practices, leading to consistent customer value realization, by design.
  • Achieve success measure and KPI’s on Services P&L responsibilities and NPS.

Requirements

  • 15+ years experience in a leadership role leading high-performing, global front-office teams
  • 15+ years experience in a Telco Sales or Services leadership role
  • Experience and tenacity in driving transformational change through a large, global organization
  • Demonstrated ability to lead a distributed, multicultural, diverse organization in a Global/Geo matrixed environment
  • Excellent customer facing skills and ability to engage with customers and partners at the most senior levels (up to and including CXO)
  • Demonstrated ability to team with external partners and the ecosystem to develop win-win relationships that keep the best interest of the customer at heart, while scaling the business at the market level
  • Possess a combined background of customer success, services, partner and sales experience, with a track record in financial and full P&L management
  • Exceptional operational leadership experience demonstrating ability to successfully drive business growth and program delivery
  • Empathy for customers, partners and a passion for driving revenue and growth
  • Have an analytical and process-oriented mindset
  • Outstanding communication skills, both oral and written, with excellent presentation skills
  • Customer service focus, including the ability to deliver multiple priority projects with high customer and partner satisfaction in a rapidly changing environment
  • Deep financial and operational understanding of value drivers in recurring revenue business models
  • Bachelor's degree in a technology or an analytical discipline
  • MBA preferred
  • English, and ideally other required language skills.
Benefits
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Telco SalesTelco ServicesP&L managementCustomer successProgram deliveryOperational leadershipTransformational changeAnalytical mindsetProcess-oriented mindsetFinancial understanding
Soft Skills
LeadershipCustomer-facing skillsCollaborationEmpathyCommunication skillsPresentation skillsTeamworkAdaptabilityNegotiationStrategic thinking
Certifications
Bachelor's degreeMBA