Ensure that customers get the maximum value from and easily use our products and subscriptions
Support customers by responding within the designated service-level agreement to inquiries
Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs
Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service
Collaborate with engineers and developers to create innovative solutions for customers, including product fixes
Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

Requirements

5+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment
Excellent understanding of Linux and UNIX; Operational Linux system administration experience is greatly preferred
Advanced troubleshooting and debugging skills, with a passion for problem solving, solution oriented investigation, and continuous learning
Ability to communicate clearly and effectively with customers that have various levels of technical expertise
First-rate customer service skills; prior help desk experience or customer-focused experience is preferred
Strong bilingual communication skills in the English and Spanish languages
Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred
Experience with non x86_64 architectures is an optional benefit
Experience with clustering solutions such as Pacemaker, Veritas, Service Guard, or other High Availability software would be beneficial
Some previous software scripting or programming experience would be beneficial; experience in bash, python and/or C would be preferred.
Ability to multitask, prioritize, and work well under pressure
Ability to work both independently and as part of a team
Bachelor's degree or equivalent experience within the enterprise IT sector
A Red Hat Certified System Administrator (RHCSA) is required but can be obtained after starting
A Red Hat Certified Engineer (RHCE) certification is a strong bonus

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

LinuxUNIXtroubleshootingdebuggingbashpythonCnetworkingfirewallclustering

Soft Skills

customer servicecommunicationproblem solvingmultitaskingprioritizationteamworkindependencecontinuous learningsolution orientedbilingual communication

Certifications

Red Hat Certified System Administrator (RHCSA)Red Hat Certified Engineer (RHCE)