Red Hat

Senior Technical Writer

Red Hat

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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Job Level

Senior

About the role

  • Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high quality documentation
  • Effectively manage documentation projects and deliver customer-focused documentation
  • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
  • Keep up-to-date on changes to our offerings, customer use cases, and support issues
  • Master the use of our internal documentation toolchain (ASciidocs, JIRA, DITA Framework, GitHub, Pantheon,)

Requirements

  • 6+ years of enterprise-level technical writing and/or information architecture experience or equivalent
  • Familiarity with version control systems; experience and comfort with Git is a big plus
  • Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments
  • Experience with agile and comfort with rapid iteration and fast delivery
  • Excellent communication skills for collaborating and directly interacting with globally-distributed stakeholders from diverse cultural backgrounds
  • Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices
  • Ability to engage with AI and comfortable using various AI tools for creating the content or executing relevant tasks.
Benefits
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writinginformation architectureversion controlGitagile methodologydocumentation best practicesfeature descriptionscustomer use casesrelease notesAI tools
Soft Skills
collaborationcommunicationproactive engagementcommitment follow-throughglobal team environmentcultural sensitivitycustomer focuscontinuous improvementproject managementstakeholder engagement