IT Support Engineer – MSP

Red Cup IT

full-time

Posted on: 9/18/2025

Origin: • 🇺🇸 United States • California

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Mid-LevelSenior

AWSAzureCloudFirewallsLinuxPythonVMwareVoIP

About the role

Provide front-line and escalation technical support for client requests via phone, email, and ticketing systems
Troubleshoot advanced issues in Windows Server, network infrastructure (routers, switches, firewalls), and cloud platforms (Azure, AWS, VMware)
Handle Microsoft 365/Office 365 support, migrations, and administration
Manage Active Directory, domain configuration, and group policies
Implement and maintain backup/disaster recovery solutions (Veeam, Datto)
Support security initiatives including firewalls, endpoint protection, MFA, and Zero Trust configuration
Monitor client infrastructures with system/network management tools and respond proactively to alerts
Document technical processes, resolutions, and create end-user guides
Mentor junior support engineers and collaborate with cross-functional technical teams
Participate in project delivery, deployments, and upgrades, including after-hours/on-call support as needed

3–5+ years MSP experience supporting diverse environments
Deep troubleshooting expertise across Windows Server, Microsoft 365, networking, and virtualization
Knowledge of firewalls (Sonicwall, Fortinet, Cisco), VLANs, backup/DR tools (Veeam, Datto), and monitoring systems
Experience with cloud platforms (Azure, AWS, VMware)
Handle Microsoft 365/Office 365 support, migrations, and administration
Manage Active Directory, domain configuration, and group policies
Familiarity with scripting (PowerShell, Python, Bash) for automation
Strong analytical and communication skills
Excellent documentation habits and top-tier customer service focus
Ability to multitask, manage priorities, and work independently under pressure
Preferred: Supporting VoIP, fiber ISP solutions, or telecom clients
Preferred: Linux and hybrid-cloud environments
Preferred: Service management experience (SLAs/KPIs, improving support documentation/processes)
Professional qualities: conscientious, detail-oriented, accountable, professional appearance, team-oriented attitude, passion for learning and teaching