Recurly

Frontend Engineer

• Develop and maintain a TypeScript application leveraging Nest.js and Next.js frameworks.
• Implement and optimize integrations with Shopify APIs.
• Work closely with other developers, designers, and product teams to deliver a seamless user experience.
• Optimize the application for performance and scalability
• Ensure high quality code through unit testing, integration testing, and code reviews.
• Debug and resolve issues related to Shopify API interactions, frontend and backend performance.
• Stay updated with the latest technologies in Nest.js, Next.js, TypeScript, and Shopify development.

Senior Software Engineer – Typescript

Product Manager

• Build predictive intelligence tools that surface churn risk scores, LTV forecasts, and upgrade propensity signals — and recommend (or autonomously execute) the best next action.
• Develop natural language interfaces that let merchant admins query their billing data, generate reports, and manage subscriber workflows without touching a dashboard.
• Own Recurly's generative AI layer: contextual in-app guidance, AI-drafted customer communications, auto-generated performance summaries, and smart recommendations baked into the product.
• Expand Recurly's MCP (Model Context Protocol) server capabilities so AI agents across the ecosystem can take meaningful action inside Recurly — not just read data, but execute dunning strategies, trigger win-back campaigns, adjust subscriber plans, and more.
• Design agentic workflows that let merchant admins manage subscriber lifecycles through natural language — an AI agent that monitors churn signals, proposes retention offers, and executes them with minimal human intervention.
• Build agentic subscriber-facing experiences: AI-driven conversational flows that handle cancellation saves, pause requests, and plan changes inside merchant storefronts, turning churn moments into retention moments.
• Partner with data science to build ML models that improve billing recovery rates, predict payment failures before they happen, and personalize retention at scale.
• Perform generative research on problem spaces to ideate and prioritize innovative, customer-centric solutions. Don't just take orders — bring the outside world in and challenge the status quo.
• Own and defend theme-based product visions aligned to Recurly's strategic objectives. Deliver outcomes, not just outputs.
• Be the subject matter expert in your area. Excite and motivate internal and external stakeholders with your vision.
• Break big ideas into high-ROI deliverable chunks, sequencing work to get maximum value to market as fast as possible.
• Work cross-functionally with Engineering, Data Science, Marketing, Sales, Legal, and Customer teams to drive successful launches and go-to-market execution — including pricing strategy, partnership conversations, and competitive positioning.
• Quantify your impact through KPIs and hold yourself accountable to the outcomes you're driving.
• Informally mentor and coach other product team members on process, roadmapping, and strategic thinking.
• In your first 6 months, you will have shipped at least one AI-powered feature that measurably improves merchant efficiency or subscriber retention, expanded Recurly's MCP server to support meaningful new agentic use cases, and established baseline KPIs that prove the business impact of your work.

Principal Product Manager, AI

Application Engineer

• As a member of the Application Security team, you will help prevent and mitigate vulnerabilities by collaborating with the rest of the organization and contributing product security enhancements. You will represent the organization to external security researchers via our Bug Bounty program, use a variety of tools to identify and manage application vulnerabilities, perform risk assessments, and work with developers to prevent security problems before they happen. This position will require a close working relationship with our development teams and their management to be successful. This is a highly visible role in the company to ensure that Recurly remains ahead of emerging application threats.
• Technology/Services you will use:
• Programming Languages (Ruby, Go, Rust, JavaScript), Cloud Armor WAF, Static Application Security Testing (SAST) and Dynamic Application Security Testing (DAST) tools, Software Composition Analysis (SCA) tools, Bug Bounty Programs, Containers, Git and similar.
• The Application Security team shares the following responsibilities. The ideal candidate will be flexible and prepared to contribute across all of these areas as needed:
• ● Manage the end-to-end engineering and integration of AI/ML-driven security solutions into our DevSecOps pipeline and existing application security processes to maximize efficiency and coverage
• ● Architect, build, and maintain the infrastructure and tooling necessary to successfully deploy and operate new AI-powered security capabilities
• ● Proactively evaluate, pilot, and champion innovative ways to leverage artificial intelligence for vulnerability detection, threat modeling, and risk assessment optimization
• ● Use threat modeling to provide security guidance to Engineers
• ● Deliver secure development training
• ● Complete security code reviews of new features and bug fixes
• ● Complete security assessments of new products, services, and vendors
• ● Perform risk assessments to add items to the security backlog and prioritize that backlog
• ● Triage, reproduce, and work with application teams to fix bug bounty and pentest findings
• ● Review security posture and roadmap, make suggestions, and bring new ideas to the table
• ● Implement tooling into the DevSecOps pipeline to automate security testing
• ● Coordinate with SecOps to ensure that incident response plans for application-related incidents are up-to-date and valid
• ● Respond to incidents for high severity application vulnerabilities
• ● Implement Product Security features to increase the overall security of the application
• ● Triage and manage the results of automated scanning tools
• ● Conduct penetration tests on significant code changes being released

Senior Application Security Engineer

Support Engineer

• Support the transformation of Global Support toward an AI-enabled operating model, including execution of the Tier 1 Support redesign.
• Implement Support AI initiatives such as automation, self-service, and AI-assisted agent workflows.
• Build and maintain technical expertise in RMS, Commerce, and Engage; coach team members to strengthen their technical capabilities.
• Lead, mentor, and develop Tier 1 Senior Support team members and Tier 1 Supervisor, focusing on performance, growth, and engagement.
• Partner with Product and Engineering to stay aligned on roadmap changes and technical impacts to Support operations.
• Support hiring, onboarding, and enablement programs with a strong focus on technical readiness.
• Track and report operational metrics, trends, and insights to inform continuous improvement.
• Drive scalable processes that improve efficiency while maintaining a high-quality merchant experience.
• Support change management efforts and help teams adapt to new tools, processes, and workflows.

Technical Support Operations Manager

Technical Product Manager

• Building and maintaining the backlog to achieve strategic objectives, ensuring that the prioritization carries through from intake to delivery
• Identifying risks and dependencies to support the development team in delivering the highest quality code
• Ability to read and translate technical specs into actionable stories
• Converting product and technical requests into functional user stories - taking the product strategy and design and making it a reality
• Owning the delivery of the feature to meet the user functionality requested
• Refining user stories and technical requirements through collaboration with product and agile delivery teams
• Balancing priorities to address technical and functional health of the platform
• Creating technical and product documentation on features delivered
• Ensuring alignment and clarity around the objective throughout all stages of delivery
• Work directly with partners, to clarify requirements and ensure solution will deliver value to end users

Technical Product Owner

Sales Operations Manager

• Establish the Rhythm: Design and lead the sales operating cadence, including forecasting, pipeline health reviews, and QBRs. Partner with business analytics to build out scalable reporting.
• Architect & Optimize Processes: Identify gaps in the current lead-to-close lifecycle and map out scalable workflows that remove friction for our reps.
• Actionable Insights: Look past the "what" to find the "why." Perform deep-dive analyses to optimize win rates and highlight areas for performance improvement.
• Analyze Sales Metrics: Identify trends and opportunities through in-depth data analysis.
• Data Integrity & Governance: Partner with Business Analytics to refine reporting and act as a firm advocate for CRM hygiene—ensuring our data is a source of truth, not a point of confusion.
• The Strategic Problem Solver: You thrive in problem-solving. You have the natural insight to identify gaps, the initiative to address them, and the interpersonal skills to collaboratively develop and implement solutions.

Senior Software Engineer – Typescript

Principal Product Manager, AI

Senior Application Security Engineer

Technical Support Operations Manager

Technical Product Owner

Senior Sales Operations Analyst