Recurly

Sales Operations Manager

• Establish the Rhythm: Design and lead the sales operating cadence, including forecasting, pipeline health reviews, and QBRs. Partner with business analytics to build out scalable reporting.
• Architect & Optimize Processes: Identify gaps in the current lead-to-close lifecycle and map out scalable workflows that remove friction for our reps.
• Actionable Insights: Look past the "what" to find the "why." Perform deep-dive analyses to optimize win rates and highlight areas for performance improvement.
• Analyze Sales Metrics: Identify trends and opportunities through in-depth data analysis.
• Data Integrity & Governance: Partner with Business Analytics to refine reporting and act as a firm advocate for CRM hygiene—ensuring our data is a source of truth, not a point of confusion.
• The Strategic Problem Solver: You thrive in problem-solving. You have the natural insight to identify gaps, the initiative to address them, and the interpersonal skills to collaboratively develop and implement solutions.

Senior Sales Operations Analyst

Performance Marketing

• Team Leadership: Manage and mentor one direct report responsible for paid channels and webinar execution.
• AI Integration: Collaborate with the AI Search Manager to adapt traditional SEO/SEM strategies for AI-powered search environments.
• 360° Campaign Orchestration: Lead global, multi-product campaigns from awareness to conversion, ensuring regional relevance for US and EMEA markets.
• Strategic Alignment: Partner with Revenue Operations to build data-driven lists and with the ABM team to execute tiered account strategies.
• Sales Enablement: Align with Sales leadership on outbound motions, specifically optimizing sequences and messaging within Gong Engage.
• Events & Integrated GTM: Integrate field and virtual events into larger campaign narratives to maximize ROI.
• Performance Analytics: Own the campaign dashboard; track pipeline influence, CAC, and LTV, reporting directly to leadership on global impact.

Global Campaign Manager

QA Automation Engineer

• Build and maintain internal automation tools using modern AI capabilities
• Design and refine prompts for large language models to power internal applications
• Collaborate with stakeholders across the company to identify automation opportunities
• Integrate AI-powered solutions with existing internal systems and workflows
• Document your work and contribute to team knowledge sharing
• Participate in code reviews, team discussions, and engineering practices

AI Automation Engineer – Co-op

Client Partner

• Execute Recurly’s EMEA partner strategy in alignment with global partnership priorities, company growth objectives, ICPs, and vertical focus.
• Own partner-sourced pipeline targets for the region, with clear accountability for opportunity quality, velocity, and conversion.
• Identify and scale new revenue-generating partner opportunities in EMEA, including referral, resale, and joint GTM models.
• Serve as the senior regional voice for partnerships, providing input into global strategy, prioritization, and investment decisions.
• Identify, recruit high-impact EMEA-based referral and reseller partnerships across payments and PSPs, ISVs and SaaS platforms, agencies, SIs, and consultancies.
• Lead engagement with regional partners to establish durable, revenue-focused relationships.
• Act as the EMEA point of coordination for global strategic partners, ensuring regional enablement and alignment, clear ownership of EMEA execution, and consistent feedback to global partner managers.
• Work closely with the global partner manager for Shopify to expand and activate Recurly’s Shopify ecosystem partnerships in EMEA, including Shopify Plus agencies, app and platform partners, and commerce and subscription-focused consultancies.
• Own the end-to-end partner lifecycle in EMEA: from onboarding and enablement through activation, optimization, and renewal.
• Design and execute regional enablement programs that allow partners to confidently position and sell Recurly, independently source and refer qualified opportunities, and drive adoption of partner solutions Recurly refers or resells.
• Ensure global strategic partners are effectively activated in EMEA, translating global relationships into local execution, pipeline, and revenue.
• Work closely with EMEA sales leadership and AEs on partner-led opportunity sourcing, joint account planning and co-selling motions, and complex, multi-party deal execution.
• Ensure partners are fully embedded into the regional sales motion, not operating in parallel.
• Track partner performance across pipeline contribution, adoption, and direct revenue, using data to refine focus and investment.
• Actively contribute to the success of revenue-bearing partner relationships, supporting resale, referral, and joint commercial models.
• Operate as a strategic partner to Sales, Marketing, Product, and Customer Success leadership.
• Champion regional partner and merchant feedback into the global partnerships organization to inform roadmap, packaging, and GTM decisions.
• Represent Recurly at key EMEA partner, Shopify, and industry events.
• Strengthen Recurly’s presence and reputation within the regional ecosystem.

Senior Partner Development Manager, EMEA

Customer Success Manager

• Consultative, proactive partner aligned to help clients achieve their use cases, desired outcomes and strategic plans
• Help drive growth of our customer’s subscription business by guiding them through Recurly features, products, best practices and areas for increased adoption and/or optimization
• Nurture and expand relationships endeavoring to drive satisfaction and advocacy
• Design, develop, and deliver impactful business reviews and provide thought leadership throughout all aspects of engagement
• Manage multiple relationships, including C-level interactions, for maximum productivity, success and ensuring retention
• Deliver succinct product feedback to meet high-value merchant demands; including identifying key feature requests by clients that would better the product for greater need and usability
• Build strong internal working relationships with Sales, Marketing, Support and Product Management teams
• Help identify, document, share Recurly best practices and opportunities for case studies
• Will travel to each customer 1-2X year, participate in Customer Events, and other travel as needed, etc.
• Collaboratively work with your internal commercial partners to ensure retention and growth of your portfolio
• Follows our engagement framework, presenting business reviews, strategic value meetings, joint success planning, etc.
• Strategically and proactively leads customers to value

Senior Sales Operations Analyst

Global Campaign Manager

AI Automation Engineer – Co-op

Senior Partner Development Manager, EMEA

Senior Customer Success Manager