Recurly

IT Support

• Provide technical support and training for end users
• Assist with the configuration and deployment of end-user systems
• Install and configure software and hardware (OS, applications, etc)
• Collaborate with other teams to maintain standards and functionality
• Maintain inventory levels such as equipment, peripherals, etc.
• Ensure meeting room functionality and organization
• Provide A/V assistance for company meetings
• Keep IT related supplies clean and organized
• Demonstrates an understanding of Recurly's Security & Compliance procedures
• Implements configuration and administrative updates to applications with moderate supervision/direction
• Able to author clear and effective internal technical documentation, and end-user support documentation
• Provides timely, helpful/actionable feedback to peers and managers

IT Administrator I

Full-stack Engineer

• Own Automation Initiatives: Design, build, and ship internal automation tools and AI-powered workflows that reduce manual toil across the organization.
• Tool Integration: Connect AI systems with internal platforms (Slack, Jira, GitHub, Salesforce, etc.) using APIs, webhooks, and integration platforms (e.g., n8n).
• Prompt & Context Engineering: Design, test, and iterate on prompts and context strategies for large language models to power reliable internal applications and assistants.
• Engineering Standards: Write maintainable, well-documented code and contribute to code reviews and team engineering practices.
• Reliability: Monitor automation performance, respond to failures, and continuously improve solutions based on feedback and usage.
• Mentorship: Help train and level up other engineers on AI tooling, prompt and context engineering techniques, and automation best practices.
• End-User Support: Provide technical support and training for employees in a macOS environment, troubleshooting hardware and software issues with a high sense of urgency.
• System Administration: Configure and deploy end-user systems via MDM (Kandji/Iru) and manage identity access via Okta.
• Onboarding: Assist with new hire account setup and IT onboarding.
• Documentation: Write clear internal technical documentation and easy-to-follow guides for end users.
• Apply Recurly's Security & Compliance standards across all systems and automations you build.
• Implement access governance principles — least privilege, RBAC, and proper audit trails — in any tooling you create or manage.

IT Administrator I

Senior Software Engineer – Applied AI