Recurly

Customer Success Manager

• - Consultative, proactive partner aligned to help clients achieve their use cases, desired outcomes and strategic plans
• - Help drive growth of our customer’s subscription business by guiding them through Recurly features, products, best practices and areas for increased adoption and/or optimization
• - Nurture and expand relationships endeavoring to drive satisfaction and advocacy
• - Design, develop, and deliver impactful business reviews and provide thought leadership throughout all aspects of engagement
• - Manage multiple relationships, including C-level interactions, for maximum productivity, success and ensuring retention
• - Deliver succinct product feedback to meet high-value merchant demands; including identifying key feature requests by clients that would better the product for greater need and usability
• - Build strong internal working relationships with Sales, Marketing, Support and Product Management teams
• - Help identify, document, share Recurly best practices and opportunities for case studies
• - Will travel to each customer 1-2X year, participate in Customer Events, and other travel as needed, etc.
• - Collaboratively work with your internal commercial partners to ensure retention and growth of your portfolio
• - Follows our engagement framework, presenting business reviews, strategic value meetings, joint success planning, etc.
• - Strategically and proactively leads customers to value

Senior Customer Success Manager

Executive Assistant

• Maintain sensitive and complex calendars and travel, requiring coordination with both internal and external people and managing other special requirements as needed
• Assist in preparing materials, notes, context and information as needed
• Document meeting minutes and manage the follow-up on action items
• Partner with the People Team to own the employee experience at Recurly’s Austin office. This may include but is not limited to, vendor management, admin support for new hire paperwork, catering, general office maintenance and management, ordering supplies, managing deliveries and shipping services, and repair requests.
• Prioritize and manage multiple projects with the ability to context shift quickly
• Coordinate event planning, including but not limited to, team events, monthly team all hands, larger events and happy hour style events
• Applies judgment with a full understanding of the urgency and priorities of the business
• Maintains confidentiality and acts with discretion with a high degree of maturity/professionalism with senior leadership
• Manages stakeholders effectively
• Excellent communication and analytical skills
• Ability to quickly learn and adopt new technologies and be flexible
• Comfortable in a growing company environment

Account Executive

• Drive full-cycle enterprise sales with deal sizes of $100K+ ARR.
• Build and expand relationships with senior decision-makers, including CFOs, CTOs, and COOs.
• Navigate complex, multi-stakeholder sales processes with precision and persistence.
• Guide prospects through organizational change required to adopt new solutions, acting as a trusted advisor throughout the process.
• Partner with Sales Engineering and Customer Success teams to deliver tailored, high-impact solutions.
• Consistently meet and exceed sales targets in a high-performance culture.

Enterprise Account Executive

Product Manager

• Perform generative research on problem spaces/opportunity areas to ideate and prioritize innovative and differentiated customer-centric solutions and experiences; don’t just be an “order taker.”
• Own, manage, and defend theme based visions that align to strategic objectives and deliver outcomes, not just outputs.
• Be the subject matter in your area. Excite and motivate internal and external stakeholders with your vision and the outcomes you plan to deliver.
• Look across all Recurly products, features, and functionality to creative innovative solutions that solve problems or realize opportunities holistically. Don’t just own a feature, own a problem/opportunity.
• Take big ideas and break them down into deliverable chunks of functionality that prioritize items with the highest ROI first (focus on getting value out to market quickly).
• Work cross functionally and collaboratively with leaders on Technology, Marketing, Sales, and Customer teams to drive successful product launches and execute successfully on go-to-market strategies. This could include driving partnership conversations, analyzing costs, facilitating pricing strategies, competitive analysis, etc.
• Be an exceptional communicator, both written and oral. As a Senior PM, it is important that information you share is catered for the audience (including execs) you are delivering it to.
• Quantify your impact through KPIs and metrics and hold yourself accountable to the outcomes you are trying to achieve.
• Own the outcome. Do whatever it takes to deliver your vision and drive the outcomes you desire.

Senior Product Manager – SaaS B2B

Sales Development Rep

• Cold Calling Mastery: Conduct proactive and strategic cold calls to engage decision-makers at target companies.
• Lead Qualification: Qualify and nurture new leads into revenue-generating opportunities through well-planned and executed outreach efforts.
• Daily Prioritization: Organize day-to-day activities to ensure all sales quotas and management objectives related to cold calling are met.
• CRM Management: Maintain accurate and up-to-date records of leads and interactions via CRM tools.
• Product Expertise: Become an expert in our product offerings, knowing the Recurly product inside and out.
• Sales Targets: Consistently meet and exceed sales targets through effective cold calling and outreach strategies.

Sales Development Representative – Outbound

• Prospecting and Lead Generation:
• Identify and target potential SMB clients through various channels, including cold calling, email campaigns, social media, and networking events.
• Develop and maintain a robust pipeline of qualified leads and opportunities.
• Sales Cycle Management:
• Conduct thorough needs assessments to understand client requirements and pain points.
• Present and demonstrate our products/services to prospects, showcasing how they address client needs and deliver value.
• Prepare and deliver compelling sales proposals, including pricing and contract terms.
• Relationship Building:
• Build and nurture strong relationships with key decision-makers and stakeholders within SMB organizations.
• Act as the main point of contact for clients throughout the sales process, ensuring a positive and professional experience.
• Closing Deals:
• Negotiate and finalize contracts to close business deals, ensuring alignment with company policies and objectives.
• Achieve or exceed assigned sales targets and quotas on a consistent basis.
• Market and Product Expertise:
• Stay informed about industry trends, market conditions, and competitor activities to effectively position our solutions.
• Maintain a deep understanding of our product/service offerings and their benefits to SMB clients.
• Reporting and Documentation:
• Maintain accurate records of sales activities, client interactions, and pipeline status in the CRM system.
• Provide regular updates and reports on sales performance, opportunities, and market feedback.
• Collaboration:
• Work closely with the marketing, sales development, and product teams to ensure alignment and support for sales efforts.
• Participate in team meetings, training sessions, and sales strategy discussions to contribute to overall team success.

Account Executive, SMB

Solutions Engineer

• Collaborate with customers and peers to design and implement workable solutions.
• Define and create solutions to help customers realize the full potential of their Recurly offering.
• Evaluate merchant integrations and offer best practice recommendations.
• Configure, customize, and support custom solutions.
• Build alliances with Product, Engineering, Customer Success and Onboarding teams to solve problems and achieve objectives by sharing knowledge and information.
• Contribute to and foster the Recurly Developer Community.

Solutions Engineer II

Director, Product Management

Program Manager

• Lead the event program strategy in alignment with pipeline growth, brand awareness, and customer/partner engagement goals.
• Manage the day-to-day of the annual events budget, making data-driven recommendations to ensure a strong return on investment (ROI).
• Collaborate with the Director of Event Marketing and cross-functional leaders to define event narratives, select key themes, and secure speaker participation.
• Maintain and communicate an integrated events calendar and strategy across the organization.
• Lead the full lifecycle of assigned events, from initial ideation and goal setting to post-event analysis.
• Direct the execution of all pre- and post-event campaigns (email, social, nurture workflows), ensuring seamless delivery and alignment with goals.
• Leverage AI throughout the events: pre-event registration matching to our ABM list, tailoring content to attendees, suggesting event titles, email communications to registrants, post event analysis and recommended follow-up content.
• Manage all event logistics, including vendor negotiation, contracts, booth design, branded collateral, and on-site staff coordination. Leverage AI to analyze proposals, contracts and potential cost savings or advantageous terms in negotiations.
• Ensure all event activities are delivered on time, within budget, and aligned to key performance indicators (KPIs). Review dashboards to share event performance and recommend strategy or execution adjustments for future events.
• Leverage AI for data-driven recommendation: predict future events and forecast attendance, budget allocation, or locations.
• Support up to 25% travel for key events.
• Track and report on event performance, including registrations, engagement, pipeline, and ROI.
• Use data-driven insights, AI-powered tools and stakeholder feedback to identify opportunities for improvement and optimize future events for maximum impact.

Marketing Program Manager, Events

Marketing

• We’re looking for a Marketing Manager with 1-3 years of experience to drive regional marketing initiatives and demand generation ABM programs.
• Based in our Medellín office, you’ll work closely with sales, demand generation, and partner teams to execute high-impact marketing campaigns that generate pipeline, accelerate deals, and strengthen Recurly’s presence in the region.
• Create and execute a US ABM field marketing plan aligned with sales goals, market trends, and demand generation objectives for US ABM target accounts.
• Launch targeted, multi-channel campaigns (including ABM, webinars, and localized content) to support pipeline growth.
• Collaborate closely with the sales team to provide marketing resources, insights, and support that help accelerate deal velocity.
• Tailor messaging, content, and campaigns to US buyer personas, ensuring relevance and resonance in different industries.
• Measure the effectiveness of field marketing activities using key performance indicators, providing data-driven insights to optimize future efforts.
• Oversee regional marketing budgets, negotiate vendor contracts, and ensure cost-effective campaign execution.
• Run full-funnel ABM campaigns using email, ads, and outbound, guided by intent data to engage key accounts across stages.

Marketing Manager – ABM

Android Engineer

• SDK Development: Design, build, and maintain Android SDKs and demo apps that are performant, secure, and easy for partners to integrate.
• Feature Implementation: Develop and test new features, enhancements, and bug fixes with attention to quality, reliability, and backward compatibility.
• Release Management: Package and publish SDK releases for public and partner use with clear documentation and versioning.
• Integration Collaboration: Work with platform teams and Customer Success teams to ensure seamless client-to-platform integration.
• Code Quality: Write automated tests and follow best practices to ensure maintainability and robustness across app versions.
• Performance Optimization: Troubleshoot and resolve performance issues, bugs, and edge-case behaviors on Android devices.
• Agile Execution: Adapt to a fast-paced, agile development environment with shifting priorities and evolving product goals.
• Continuous Improvement: Stay current with the latest trends in Android development and mobile SDK design to inform technical direction and improve developer experience.

Senior SDK Engineer, Android

Full-stack Engineer

• Full-Stack Development: Build and maintain robust, secure, and scalable applications across our Ruby on Rails and Vue.js stack.
• Technical Execution: Own features end-to-end, from designing APIs and data models to implementing rich front-end experiences.
• Collaboration: Partner closely with Product, Design, and Customer Success teams to deliver user-centric solutions that drive business outcomes.
• Code Quality: Participate in code reviews, write automated tests, and champion engineering best practices.
• Architecture & Performance: Contribute to system architecture discussions and help optimize backend and frontend performance.
• Agile Delivery: Work in an agile, iterative environment to ship features frequently and respond quickly to changes in requirements or market needs.
• Incident Support: Help maintain platform reliability by participating in production support and troubleshooting.

Senior Full-Stack Engineer

Digital Marketing

• Develop and execute digital marketing strategies to generate high-quality leads through content syndication and Google Paid Search.
• Optimize paid search Google campaigns for maximum effectiveness, aligning with AEO (AI Search) best practices.
• Manage and optimize email nurture campaigns to guide leads through the sales funnel.
• Analyze campaign performance, identify areas for improvement, and report on key metrics.
• Collaborate with sales and marketing teams to ensure alignment of strategies and goals.
• Support execution of integrated marketing campaigns based on market segments to drive leads, marketing qualified leads (MQLs), and ultimately pipeline creation
• Partner with content and SDR team on outreach and follow-up communications for marketing campaigns
• Ensure leads are captured with Marketing Operations into Salesforce. Forecast, track, and report on marketing campaign performance; Develop and implement testing plans to drive continual improvement
• Ensure timely deployment of initiatives; Partner with stakeholders, be proactive to get buy in and ensure timelines are met and projects are in budget
• Improve new paid programs using data and feedback from our agencies and reports
• Set up webinars and work with content and product marketing to create compelling online events.
• Stay up-to-date with industry trends and best practices in digital marketing, content syndication, paid search, and AI-driven search optimization.

Digital Marketing Manager

• Lead the event program strategy in alignment with pipeline growth, brand awareness, and customer/partner engagement goals.
• Manage the day-to-day of the annual events budget, making data-driven recommendations to ensure a strong ROI.
• Collaborate with the Director of Event Marketing and cross-functional leaders to define event narratives, select key themes, and secure speaker participation.
• Maintain and communicate an integrated events calendar and strategy across the organization.
• Lead the full lifecycle of assigned events, from initial ideation and goal setting to post-event analysis.
• Direct the execution of all pre- and post-event campaigns, including email, social, and nurture workflows.
• Leverage AI for registration matching, tailoring content, suggesting titles and communications, post-event analysis, and recommended follow-ups.
• Manage event logistics including vendor negotiation, contracts, booth design, collateral, and on-site coordination.
• Ensure event activities delivered on time, within budget, and aligned to KPIs.
• Act as event primary point of contact for sales and revenue operations, ensuring smooth lead handoff and reporting.
• Develop and deliver event toolkits, talking points, and enablement assets for sales and stakeholders.
• Track and report on event performance including registrations, engagement, pipeline, and ROI.

Product Marketing

• Build sales enablement assets — decks, one-pagers, case studies, and competitive tools that help our sales team close faster.
• Support and execute product launches — partner across teams to deliver go-to-market strategies that drive awareness and adoption.
• Create compelling product content — web copy, blogs, videos, and customer stories that show our value in action.
• Equip teams with clear, consistent messaging — maintain positioning and talk tracks that resonate with target audiences.
• Gather and apply market and customer insights — ensure every asset and campaign speaks to real buyer needs.
• Track and optimize impact metrics — refine materials and launches based on performance data.
• 2–4 years of experience in product marketing, content marketing, or sales enablement (SaaS experience preferred).
• Excellent writing skills with a knack for simplifying complex ideas.
• Comfortable collaborating across marketing, product, sales, and customer success.
• Highly organized with the ability to manage multiple projects and deadlines.
• Data-driven mindset with curiosity to test, learn, and improve.
• Experience in subscription, payments, or e-commerce industries.
• Familiarity with sales enablement and marketing automation tools.
• Basic design skills to quickly iterate on collateral.
• A collaborative, curious team that loves solving big challenges.
• The opportunity to shape how our products show up in the market.
• A growth-minded culture with room to stretch your skills.
• Competitive compensation, great benefits, and a flexible work environment.

Senior Customer Success Manager

Executive Assistant

Enterprise Account Executive

Senior Product Manager – SaaS B2B

Sales Development Representative – Outbound

Account Executive, SMB

Solutions Engineer II

Director, Product Management

Marketing Program Manager, Events

Marketing Manager – ABM

Senior SDK Engineer, Android

Senior Full-Stack Engineer

Digital Marketing Manager

Executive Assistant

Marketing Program Manager, Events

Product Marketing Specialist