Recruitics

Director of Implementation

Recruitics

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $130,000 - $160,000 per year

Job Level

Lead

About the role

  • Own implementation strategy, execution quality, and timelines across all client segments.
  • Act as a senior escalation point for complex implementations, integrations, and at-risk accounts.
  • Personally lead implementations for enterprise clients or non-standard deployments involving ATS, career sites, or custom workflows.
  • Lead, coach, and develop a team of Implementation Managers.
  • Set clear performance expectations tied to delivery quality, timelines, and client outcomes.
  • Conduct regular performance reviews and actively build bench strength.
  • Partner with Sales and Client Management teams to ensure clean handoffs and realistic implementation commitments.
  • Collaborate with Product and Engineering on integrations, technical limitations, and roadmap feedback.
  • Translate recurring implementation challenges into actionable internal improvements.
  • Standardize implementation frameworks while allowing flexibility for client-specific needs.
  • Define and track KPIs related to time-to-live, adoption readiness, and implementation health.
  • Continuously improve tooling, documentation, and training materials.
  • Set and reinforce clear expectations with clients at executive and operational levels.
  • Proactively manage risk, scope, and timeline changes before they become problems.
  • Ensure clients leave implementation confident, enabled, and ready to scale.

Requirements

  • 7–10+ years of SaaS implementation experience, preferably in HR tech, recruitment marketing, ATS, or career site platforms.
  • 3+ years managing implementation or client-facing delivery teams.
  • Hands-on experience implementing or integrating with ATS platforms (e.g., iCIMS, Greenhouse, Workday, Taleo, Lever, etc.).
  • Strong project management instincts—organized, decisive, and allergic to missed deadlines.
  • Proven ability to balance strategic leadership with tactical execution.
  • Comfortable delivering hard truths with empathy (clients and internal teams alike).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationATS integrationproject managementKPI trackingimplementation frameworksrisk managementperformance reviewsclient outcomestechnical limitationscustom workflows
Soft Skills
leadershipcoachingcommunicationorganizational skillsdecisivenessempathyproblem-solvingcollaborationperformance managementclient relationship management