RecruitHook

Solutions Engineer

• Own technical validation: Lead technical discovery and ensure prospective customers fully understand Hook’s architecture, integrations, and data processes.
• Manage RFPs and security reviews: Take ownership of RFP responses, data protection assessments, and security questionnaires, collaborating with Sales, Product and Operations to deliver accurate and timely responses.
• Scope complex solutions: Work with Sales and Customer Success to define requirements, prepare SOWs for enterprise customers, and ensure that proposed solutions are viable and aligned with Hook’s capabilities.
• Drive seamless handovers: Act as the bridge between Sales and Customer Success to ensure every deal moves smoothly from sale to delivery with full technical clarity.
• Be the customer’s trusted advisor: Translate complex technical details into clear business outcomes for prospects and customers.
• Enable the Sales team: Create and maintain pre-sales resources, technical documentation, and playbooks to improve efficiency across the team.
• Collaborate cross-functionally: Partner with Product, Engineering, and Data teams to feedback customer insights and influence future product direction.

Pre-Sales – Solutions Consultant

Sales Development Rep

• Own outbound outreach: cold calls, emails, and LinkedIn to spark conversations with ideal prospects
• Learn what makes buyers tick: ask smart questions to understand goals, pains, and priorities
• Qualify leads and book meetings for Account Executives
• Track and improve performance: hit targets, test tactics, and help fine tune what great looks like
• Be the voice of the customer: share insights with marketing, product, and leadership
• Represent Hook at events, conferences, and industry gatherings
• Level up quickly via sales training, 1:1 coaching, and mentorship

Sales Development Representative

Implementation Specialist

• Own the full implementation lifecycle of Hook: from kickoff to go-live, guide customers through onboarding and ensure teams deliver to the highest standard
• Act as a technical consultant: deeply understand customer goals, map success criteria, and deliver Hook configurations that maximise business value
• Run projects with precision: stay highly organised, structure your day effectively, and prioritise tasks to keep implementations on track
• Meet tight 28-day implementation timelines, balancing speed with quality in every rollout
• Provide expert guidance on leveraging Hook’s features for renewal forecasting, time management, and process automation to help customers achieve quick wins
• Collaborate closely with engineering: query, clean, and analyse customer datasets with SQL, identifying anomalies or blockers
• Act as the customer’s voice: capture feedback, identify opportunities for improvement, and work with product teams to shape Hook’s roadmap
• Support pre-sales engagements: demonstrate Hook’s technical capabilities and value to prospective customers

Pre-Sales – Solutions Consultant

Sales Development Representative

Technical Implementation Consultant